Veterinary Practice Manager

Alliance Animal Health; Griffin (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading veterinary practice in Griffin, Georgia, is seeking an experienced veterinary practice manager to oversee office administration, manage staff, and ensure efficient operations. The ideal candidate should have a strong background in veterinary practices, excellent communication and leadership skills, and a passion for animal care. Benefits include health insurance, paid time off, and tuition assistance for continued education.

Benefits

Comprehensive Benefits (Health, Dental, Vision)

Paid Vacation and Sick Time

Continuing Education Allowance

Tuition Assistance Program

Referral Bonus Program

Qualifications

• 1+ year management experience preferred or 3+ years veterinary experience.
• Knowledgeable in veterinary terminology and hospital operations.
• Compassionate, team player, and strong communicator.

Responsibilities

• Coordinate and manage all office administration procedures.
• Recruit, hire, and onboard appropriate staff members.
• Market the hospital to prospective customers and the community.

Skills

Management

Communication

Multi-Tasking

Leadership

Organizational Skills

Education

Veterinary Practice Management Certification

Bachelor's Degree in Veterinary Technology

Job description

North Griffin Animal Hospital is a family-owned small animal practice in Griffin, Georgia, just 30 minutes south of Atlanta. Our goal is to keep pets happy and healthy through high-quality care and diagnostic services. We provide quality, affordable care through a hard-working and dedicated team. Our practice has been consistently voted as the Best Vet Office in Griffin, and we work hard to maintain this standard. Our team has nearly 30 years of experience with veterinary medicine.

Our facility provides preventative and wellness care, surgery, urgent care, dentistry, and more. Our complete wellness packages include vaccinations, check-ups, and heartworm prevention. Whether clients are in need of routine procedures or more serious operations, we perform a wide range of surgeries in-house including spays, neuters, oral, and soft tissue surgery. Our team is proud to offer the latest medicine including blood work, radiology, EKGs, disease testing, and more.

Griffin is a pleasant suburb in the Atlanta metro area. The city has been the site of many film productions and locations. Enjoy Griffin’s historic downtown that combines antique shops with modern stores and dining. This charming town is overflowing with leisure sports, live entertainment, and annual festivals. Griffin gives residents the opportunity to enjoy a close-knit community while easily accessing Atlanta’s big-city amenities. Downtown is just thirty minutes away where you can enjoy professional sports, world-class dining, and concerts.

A courteous and efficient veterinary practice manager to coordinate and manage all office administration procedures. The veterinary practice manager’s responsibilities include ordering, inventory management, coordinating schedules, resolving conflicts among office staff members, training of staff members, and all other aspects which keeps the practice operating efficiently. You should also be able to answer pet owners' questions regarding clinic policies, appointment availabilities, and treatment costs.

To be successful as a veterinary practice manager, you should be patient, detail-oriented, and adept at multitasking. Ultimately, an outstanding veterinary practice manager should be able to communicate effectively with pet owners and veterinary staff members as well as demonstrate exceptional management, organizational, and customer service skills.

Job duties include, but are not limited to:

• Make informal recommendations to the veterinary regional manager concerning such personnel matters as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.
• Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals.
• Recruit/Hire/Onboard appropriate staff members that fit within the culture and the needs of the hospital. Terminate staff members that do not follow the guidelines, policies, and protocols. This includes handling job descriptions and assisting with setting salaries.
• Market your hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
• Resolve informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures; maintain effective employee-management communication.
• Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
• Knowledge of hospital procedures for assembling patient records in their required order and sequence and for recording a variety of veterinary practitioners’ orders for patient activities, diet, tests, and treatments to maintain an accurate and permanent report of patient information.
• Knowledge of spelling and meaning of commonly used veterinary terminology (e.g., terms of anatomy, physiology, diseases, tests, etc.) to accurately enter specific information into patient records.
• Requires skill in obtaining information from owners to complete records, in giving instructions for scheduling appointments and therapeutic activities and in relaying the practitioners’ orders concerning animal care and treatment.
• Ensuring that pet owners' complaints are promptly addressed and resolved.
• Preparing employee work schedules and managing the office staff.
• Strong leadership, communication, and motivations skills. Has the ability to direct, guide and assist a group of individuals.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Ability to show unbiased judgment when managing people and make fair and just recommendations regarding personnel issues and/or disciplinary action.
• Answering telephone calls in a polite and professional manner.
• Establish inventory control system to assure adequate stocks of supplies are available. Review best prices for all products purchased. Maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points. This includes equipment and dealing with returns.
• Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA.
• Ensure payroll is completed and submitted accurately and in a timely manner.
• Establish good relationships with vendors to receive the best support that vendor has to offer the hospital.
• Promptly notifying the appropriate veterinary staff of emergency cases.
• Interviewing suitable office staff candidates and providing training to office employees as needed.
• Perform other duties as assigned

Qualifications

Qualifications:

• Experienced or Certified Veterinary Practice Manager with a minimum of 1-year management experience preferred or 3+ years veterinary experience preferred
• knowledgeable in veterinary medicine terminology and how to run a veterinary hospital
• Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator
• Highly organized and possess computer skills
• Self-starter with the desire to continue to advance your knowledge and skillset
• Open availability with flexibility to change hours based on hospital’s needs

Additional Information

We offer our staff:

• Comprehensive Benefits for Full Time team (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program
• Access to a CVA/CVT/CVPM Partnership through Penn Foster
• Referral Bonus Program for most positions!
• Holiday Pay
• *Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note – some benefits may only be available to or vary slightly for full-time employment status vs part-time status.

Jake Sloane, Frank Zhang and Matt Sussman founded Alliance Animal Health in 2016. They shared a vision of building a strong platform of veterinary practices spread out across the United States. This platform offers veterinarians the benefits of being part of a larger organization and at the same time maintain the medical independence that they have come to appreciate.

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