Area Vice President of Operations

3M HEALTHCARE; Arizona; Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Health, vision, dental insurance

401k match

Paid time off (PTO)

Pet care discounts

Long-term disability

Job summary

Destination Pet LLC is seeking an Area Vice President to lead a remote team across centers, traveling 80%+. You will drive growth, manage operations, and ensure top‑tier care and service quality while aligning with corporate policies and safety programs.

You’ll report to the VP of Operations and guide District Directors in executing strategies, monitoring performance, and delivering exceptional experiences for pets and clients alike.

Qualifications

• 5+ years of management experience in a multi-unit environment within the pet and vet industry.
• Bachelor’s Degree preferred.
• Exceptional leadership and organizational acumen.
• Proficient in MS Office Suite and database applications.
• Proactive problem-solving and analytical skills.
• Ability to work evenings and weekends as on-call support.

Responsibilities

• Lead and model the mission, culture, and policies across the area.
• Ensure centers deliver top quality care and exceptional service.
• Monitor day-to-day operations and revenue-driving initiatives.
• Lead growth plans and MBRS with District Directors.
• Analyze financial reports and KPIs to guide decisions.
• Oversee revenue expansion opportunities and inventory management.
• Ensure compliance with labor laws and safety programs.
• Develop growth plans with management and safety leaders.
• Foster a safety‑focused culture among teams.

Skills

Leadership

Communication

Customer service

Problem-solving

Education

Bachelor’s Degree preferred

Job description

Area Vice President

Location: Remote

Reports to: Vice President of Operations

Travel: Required travel 80%+, including overnight

Pay: $140K - $160K annually + Bonus

Responsibilities

• Lives and models the mission, vision, culture, and policies of Destination Pet within yourself and your team.
• Ensure that all centers provide top quality care for our guests, including the delivery of exceptional customer service that focuses on integrated, personalized, and connected care with efficient and productive teams.
• Continually monitor the day-to-day operations and strategic initiatives that drive revenue within the assigned area.
• Leads center/practice growth plans and MBR’s with District Directors.
• Analyzes and utilizes financial reports and statistics from each district, such as profit & loss statements and other Key Performance Indicators.
• Celebrate achievements and identify revenue growth opportunities.
• Analyzes and delivers the results of the operational processes that directly impact the success of their assigned centers.
• Oversee the district team to identify and execute additional revenue driving initiatives.
• Ensure completion of yearly inventory.
• Properly reinforce all Destination Pet’s training, safety and service programs.
• Ensure center compliance with federal and local labor laws: DEA, EEOC, ADA, Fair Labor Practices, radiation safety, OSHA, HAZMAT, etc.
• Implement a one‑on‑one cadence for individual growth plans and management development opportunities.
• In partnership with center/practice management and safety leadership to monitor and assist with all safety, emergency, and crisis situations.
• Cultivate a pervasive culture of safety, instilling a mindset of vigilance and care among all team members.
• Embrace and execute any additional responsibilities as needed by the organization's evolving needs.

Qualifications

• Must be a pet fanatic; pets are part of our family.
• Demonstrated flexibility in scheduling, including availability during evenings and weekends to serve as emergency on‑call support.
• Exceptional leadership and organizational acumen.
• Proficient in articulating verbal and written communication skills.
• A passionate affinity for animals, exuding an enthusiastic and caring demeanor, with impeccable attention to detail.
• Proficient in computer applications including Microsoft Office Suite and database applications.
• Proficient in task prioritization and delegation as dictated by specific circumstances.
• Outstanding interpersonal and customer service skills.
• Experience in problem‑solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co‑workers, clients, and the public.
• 5+ years of management experience in a multi‑unit environment within the pet and vet industry.
• Bachelor’s Degree preferred.
• Physical: Must frequently lift 40 pounds; must be able to handle frequent sitting, standing and walking; must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

Benefits

• Health, vision, dental, long & short‑term disability, and life insurance.
• Startup mentality company with stable funding; set paths to leadership opportunities.
• Healthy work‑life balance with flexible & set schedule opportunities.
• 401k match.
• Pet Care discounts.
• Generous PTO.
• Opportunity to grow your career with a network of like‑minded professionals.
• Employer sponsored pet insurance.

Equal Opportunity Statement

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled. Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.