Veterinary Patient Care Coordinator

BluePearl Vet, LLC; Northfield (IL); On-site; Full time

Job summary

BluePearl Vet, LLC is seeking a Patient Care Coordinator in Northfield, IL, to provide essential support in a dynamic veterinary environment. This role includes liaising between clients and doctors, ensuring smooth patient flow, and handling communications. Candidates should be passionate about animal care, possess strong organizational skills, and be ready to work varying shifts with a commitment to excellent service.

Benefits

Pet insurance and discounts on treatments

Skill-based leveling and career advancement opportunities

Education allowances and access to medical journals

Health insurance options and parental leave

Flexible schedules and paid time off

Qualifications

• Experience in a veterinary setting preferred.
• Strong organizational and communication skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Coordinate communication between clients and doctors.
• Triage medical phone calls and coordinate patient flow.
• Monitor waiting clients and assist as necessary.

Skills

Communication

Teamwork

Client Service

Organizational Skills

Job description

BluePearl Pet Hospital is seeking an experienced Patient Care Coordinator to join our Northfield, IL team!

Are you committed and passionate about enriching lives through remarkable care for pets?

Do you thrive in a fast-paced, dynamic, and rewarding work environment?

Are you a team player who enjoys working together to provide quality care for pets?

If you answered "yes" to these questions, then we want to hear from you.

Pay PCC: $23.10 - $33.30 / hour

This pay band is a starting point and depends on experience, advancement through the CareerTrax leveling system, and licensing.

As a Patient Care Coordinator, you will act as a liaison between the front and back of the hospital by facilitating client and patient flow, triaging medical phone calls, coordinating communication between clients and doctors, and performing ER visit follow-up calls for both locations. Evening, weekend, and holiday work may be required.

Responsibilities include monitoring waiting/exam room clients, assisting with refreshments and marketing materials, updating clients on wait times and patient status, maintaining communication with staff to minimize wait times, coordinating patient flow between specialties, managing hospital census, facilitating discharge appointments, managing patient discharge and visit boards, checking doctor message bins, triaging messages, and following up with ER clients.

Why BluePearl?

• Our passion is pets. We offer pet insurance and discounts on treatments, procedures, and food.
• We support your growth with skill-based leveling, leadership programs, and career advancement opportunities.
• We provide continuous learning through education allowances, BluePearl University, and access to medical journals.
• We care for your health with insurance options, parental leave, flexible schedules, 401k, paid time off, and wellness support.

We promote a family-like culture and are committed to diversity and equal opportunity employment. Assistance and accommodations are available upon request for applicants with disabilities.