Veterinary Office Manager

Socket.dev; Walla Walla (WA); On-site; USD 35,817 - 38,572; Full time

Benefits offered by this job

Performance bonus opportunities

Signing bonus package

CE allowance

Medical, dental, and vision insurance

Life insurance and disability

Employee Assistance Program

401(k) with company match

Paid time off

Job summary

Mill Creek Veterinary Hospital is seeking a Veterinary Office Manager to lead our team and support daily operations of our mixed animal, general practice. We value mentoring, workflow improvements, and a positive, collaborative culture.

We offer a full-time schedule with M–F availability and compensation of $26–28 per hour, plus bonuses and a comprehensive benefits package including medical, dental, vision, life, disability, 401(k) match, and paid time off.

Qualifications

• 2+ years veterinary office experience required.
• Experience leading teams or supervising in a veterinary setting preferred.
• Demonstrated career growth and increased responsibilities in prior roles.
• Passion for mentoring and developing team members.
• Strong organizational skills to manage multiple priorities in a fast-paced environment.
• Willingness to handle both administrative and clinical support as needed.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Strong customer-service focus to ensure exceptional client experiences.
• Ability to adapt quickly and maintain composure during changing priorities.
• Experience with scheduling, inventory management, and daily hospital operations is preferred.
• Proficiency with veterinary practice management software and Microsoft Office.

Responsibilities

• Lead and mentor team members; onboard, train, schedule, and conduct performance conversations.
• Coordinate daily hospital workflow and ensure compliance with policies and regulations.
• Assist on the hospital floor to support client service representatives, technicians, and assistants.
• Enhance client experience by addressing concerns and supporting the front desk team.
• Identify workflow improvements and implement new processes and best practices.
• Provide administrative support including payroll, reporting, and supply ordering.

Skills

Team Leadership

Mentoring

Scheduling

Inventory Management

Customer Service

Communication

Problem Solving

Adaptability

Tools

Vet Practice Management Software

Microsoft Office

Job description

Veterinary Office Manager

Mill Creek Veterinary Hospital is seeking a Veterinary Office Manager to help lead our team and support the daily operations of our mixed animal, general practice. We are ideally looking for someone with prior veterinary experience who enjoys mentoring others, improving workflows, and fostering a positive, collaborative culture.

Key Responsibilities

• Team Leadership & Development: Support, coach, and mentor team members while fostering a positive, collaborative workplace culture. Assist with onboarding, training, scheduling, and performance conversations.
• Daily Operations: Coordinate daily hospital workflow, manage scheduling, maintain inventory and equipment, and help ensure compliance with hospital policies and applicable regulations.
• Hands‑On Team Support: Assist on the hospital floor as needed, providing support to client service representatives, technicians, and assistants to help maintain efficient patient care and client service.
• Client Experience: Help create an outstanding client experience by addressing concerns, supporting the front desk team, and identifying opportunities to improve service and communication.
• Workflow & Process Improvement: Identify opportunities to improve efficiency, organization, and communication while helping implement new processes and best practices.
• Administrative Support: Assist with payroll preparation, reporting, supply ordering, and other administrative responsibilities that keep the hospital operating smoothly.

Schedule, Benefits & Compensation

• This is a full-time position with availability generally needed M‑F. Schedule flexibility is occasionally required based on hospital needs.
• Compensation: $26‑28 per hour, for each hour worked*
• Performance bonus opportunities
• Hiring bonus package: Up to $2,000 based on experience and credentials
• CE allowance: Up to $1,000 based on credentials
• Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401(k) with company match
• Paid time off in accordance with hospital policy and applicable law

Your Qualifications

• 2+ years of veterinary assistant, veterinary receptionist, or other veterinary office experience required.
• Experience as a team lead, shift lead, supervisor, or other related leadership within a veterinary hospital preferred.
• Demonstrated career growth through increased responsibility, leadership, or professional advancement in previous roles.
• Passion for mentoring, developing, and supporting team members.
• Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment.
• Comfortable stepping into both administrative and clinical support roles as needed.
• Excellent communication, problem‑solving, and conflict‑resolution skills.
• Strong customer service skills with a commitment to delivering an exceptional client experience.
• Ability to adapt quickly, remain flexible, and lead calmly through changing priorities.
• Experience with scheduling, inventory management, and coordinating daily hospital operations preferred.
• Proficiency with veterinary practice management software and Microsoft Office applications.

About Mill Creek Veterinary Hospital

We are a three‑doctor, full‑service, mixed animal, general practice serving the community since 1982. Our hospital boasts an enjoyable working environment with great leadership and excellent support staff. We emphasize the importance of annual exams and offer a wide range of services to keep our patients feeling their best. Our team currently operates Monday‑Friday, ensuring you have time to enjoy your weekends and life outside of work. Learn more about our practice online at https://www.millcreekvethospital.com .

*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.