Veterinary Office Manager

Western Veterinary Partners; Walla Walla (WA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and disability

401(k) with company match

Paid time off

Personal pet discount

Uniform allowance

Job summary

Western Veterinary Partners is seeking a Veterinary Office Manager for Mill Creek Veterinary Hospital, a mixed animal general practice serving our community since 1982. This hands-on leadership role involves guiding daily operations, mentoring staff, optimizing client experiences, and supporting clinical teams on busy days.

You'll work closely with the Medical Director and hospital leadership to sustain a positive culture, coordinate scheduling, inventory, and compliance, while ensuring

Qualifications

• 2+ years veterinary assistant/receptionist or related experience.
• Leadership roles such as team lead or supervisor preferred.
• Strong mentoring, development, and staff support skills.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Ability to manage multiple priorities in a fast-paced vet setting.

Responsibilities

• Lead and coach the veterinary team to foster a positive culture.
• Oversee daily hospital operations including scheduling and inventory management.
• Provide hands-on support on the hospital floor as needed.
• Enhance client experience by addressing concerns and improving service.
• Identify and implement workflow improvements and new processes.
• Assist with payroll, reports, supply orders and other admin tasks.

Skills

Leadership

Mentoring

Communication

Organization

Customer service

Flexibility

Tools

Practice management software

Microsoft Office

Job description

Are you a natural leader with a passion for animal care, team development, and creating an exceptional client experience? Mill Creek Veterinary Hospital is seeking a Veterinary Office Manager to help lead our team and support the daily operations of our mixed animal, general practice. We're ideally looking for someone with prior veterinary experience who enjoys mentoring others, improving workflows, and fostering a positive, collaborative culture.

This is a hands-on leadership role. In addition to overseeing day-to-day operations, you'll be ready to jump in and support the team on the hospital floor as needed—whether that's assisting at the front desk, helping coordinate patient flow, or providing support to the clinical team during busy times.

Working closely with the Medical Director and hospital leadership, you'll help ensure our hospital runs smoothly while supporting both our team and our clients.

Key Responsibilities Include

• Team Leadership & Development: Support, coach, and mentor team members while fostering a positive, collaborative workplace culture. Assist with onboarding, training, scheduling, and performance conversations.
• Daily Operations: Coordinate daily hospital workflow, manage scheduling, maintain inventory and equipment, and help ensure compliance with hospital policies and applicable regulations.
• Hands-On Team Support: Assist on the hospital floor as needed, providing support to client service representatives, technicians, and assistants to help maintain efficient patient care and client service.
• Client Experience: Help create an outstanding client experience by addressing concerns, supporting the front desk team, and identifying opportunities to improve service and communication.
• Workflow & Process Improvement: Identify opportunities to improve efficiency, organization, and communication while helping implement new processes and best practices.
• Administrative Support: Assist with payroll preparation, reporting, supply ordering, and other administrative responsibilities that keep the hospital operating smoothly.

Schedule, Benefits & Compensation

• This is a full-time position with availability generally needed M-F. Schedule flexibility is occasionally required based on hospital needs.
• Compensation: $26-28 per hour, for each hour worked*
• Performance bonus opportunities
• Hiring bonus package: Up to $2,000 based on experience and credentials
• CE allowance: Up to $1,000 based on credentials
• Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401(k) with company match
• Paid time off in accordance with hospital policy and applicable law
• Personal pet discount
• Uniform allowance

Your Qualifications

• 2+ years of veterinary assistant, veterinary receptionist, or other veterinary office experience required.
• Experience as a team lead, shift lead, supervisor, or other related leadership within a veterinary hospital preferred.
• Demonstrated career growth through increased responsibility, leadership, or professional advancement in previous roles.
• Passion for mentoring, developing, and supporting team members.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Comfortable stepping into both administrative and clinical support roles as needed.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Strong customer service skills with a commitment to delivering an exceptional client experience.
• Ability to adapt quickly, remain flexible, and lead calmly through changing priorities.
• Experience with scheduling, inventory management, and coordinating daily hospital operations preferred.
• Proficiency with veterinary practice management software and Microsoft Office applications.

Why choose Mill Creek Veterinary Hospital?

We're a three-doctor, full-service, mixed animal, general practice serving the community since 1982. Our hospital boasts an enjoyable working environment with great leadership and excellent support staff. We emphasize the importance of annual exams and offer a wide range of services to keep our patients feeling their best. Our team currently operates Monday-Friday, ensuring you have time to enjoy your weekends and life outside of work. Learn more about our practice online at https://www.millcreekvethospital.com.

This is an outstanding opportunity to join a hospital with a fun-loving, yet professional, atmosphere. We look forward to hearing from you!

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$26—$28 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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