Veterinary Intake Coordinator

Aercmn; Oakdale (MN); Hybrid; USD 36,000 - 50,000; Full time

Job summary

Animal Emergency & Referral Center of Minnesota (AERC) is seeking a Veterinary Intake Coordinator to serve as the medical heartbeat of our emergency service. You will evaluate incoming patients, obtain vital signs, coordinate flow, and ensure timely care in a fast-paced environment.

You’ll work closely with veterinarians, technicians, and front desk staff to prioritize emergencies, document accurately, and keep clients informed.

Qualifications

• Veterinary Assistant, Licensed Veterinary Technician (LVT), or equivalent veterinary medical experience
• Ability to accurately obtain patient vital signs
• Excellent communication and client service skills
• Strong organizational and multitasking abilities
• Confidence working in a busy emergency environment
• Experience using electronic medical records and computer systems

Responsibilities

• Obtain presenting and recheck vital signs on emergency patients
• Identify abnormal findings and immediately communicate concerns to the medical team
• Document patient information accurately in the medical record
• Help prioritize incoming patients and support the triage process
• Coordinate patient movement throughout the hospital
• Provide timely updates and communication between clients and the medical team
• Monitor wait times and help maintain exceptional patient flow
• Assist with light Veterinary Assistant duties when patient intake responsibilities allow
• Occasionally assist with front desk tasks when patient care needs have been met

Skills

Vital signs

Client communication

Organization

Multitasking

Emergency medicine experience

Education

Veterinary Assistant or LVT-equivalent

Tools

Electronic Medical Records (EMR)

Hospital information systems

Job description

Day & Overnight Opportunities | Emergency Veterinary Medicine

Do you thrive in the fast pace of emergency medicine but love interacting with clients just as much as patients? Are you the person who can calmly assess a patient, gather critical information, and keep everything moving when the lobby is full?

Animal Emergency & Referral Center of Minnesota (AERC) is looking for Veterinary Intake Coordinators to become the medical heartbeat of our Emergency Service. This is not a traditional front desk position. Instead, you'll be the first medically trained team member to evaluate incoming emergency patients, obtain vital signs, coordinate patient flow, and help ensure every pet receives timely care.

We currently have Day and Overnight full-time opportunities available.

What You'll Do

As our Veterinary Intake Coordinator, you'll work alongside emergency veterinarians, technicians, assistants, and our front desk team to keep patients moving safely and efficiently through the hospital.

You’ll:

• Obtain presenting and recheck vital signs on emergency patients
• Identify abnormal findings and immediately communicate concerns to the medical team
• Document patient information accurately in the medical record
• Help prioritize incoming patients and support the triage process
• Coordinate patient movement throughout the hospital
• Provide timely updates and communication between clients and the medical team
• Monitor wait times and help maintain exceptional patient flow
• Assist with light Veterinary Assistant duties when patient intake responsibilities allow
• Occasionally assist with front desk tasks when patient care needs have been met

This Position Is Perfect For...

Veterinary Assistants ready for a more medically focused role

• Licensed Veterinary Technicians looking to combine patient care with client interaction
• Experienced veterinary professionals who enjoy organization, communication, and fast-paced emergency medicine
• People who stay calm under pressure and love being the person who keeps everything running smoothly

Qualifications

What We’re Looking For

We're looking for someone who has:

• Veterinary Assistant, Licensed Veterinary Technician (LVT), or equivalent veterinary medical experience
• The ability to accurately obtain patient vital signs
• Excellent communication and client service skills
• Strong organizational and multitasking abilities
• Confidence working in a busy emergency environment
• Experience using electronic medical records and computer systems

Emergency or specialty veterinary experience is a plus, but not required.

Why AERC?

At AERC, you'll join a team that is:

• Locally owned and independent
• One of Minnesota's premier emergency and specialty veterinary hospitals
• Collaborative, supportive, and team-focused
• Committed to continued education and professional development
• Dedicated to delivering outstanding medicine and exceptional client care

Every day is different, every patient matters, and every team member makes a difference.

Schedule

This is a full-time, on-site position in our 24/7 emergency hospital.

Current openings include:

• Day Shift
• Overnight Shift

Weekend and holiday availability is required as part of our emergency care team.

Ready to Make an Impact?

If you love emergency medicine, enjoy helping clients through stressful situations, and want to play a critical role in patient care from the moment they walk through the door, we'd love to meet you.