Veterinary Hospital Operations Leader

National Veterinary Associates; Port Orchard (WA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

401k with Match

Competitive PTO Plan

Continuing Education Stipends

Job summary

Kitsap Veterinary Hospital in Port Orchard, WA, seeks a Veterinary Hospital Manager to lead our growing team, drive profitability, and ensure top-tier patient care and client service. You will partner with the Managing Veterinarian to shape operations, manage costs, and foster a culture of excellence and compassion through hands-on leadership and in-person interaction.

This role requires 3–5 years in a managerial capacity, a bachelor’s degree in business or related field preferred, experience in

Qualifications

• Bachelor’s degree in business or related field preferred.
• 3–5 years of experience in a managerial role, including customer service experience.
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus.

Responsibilities

• Complete ownership of P&L, accountable for the hospital's performance
• Collaborate with regional leadership to identify trends and forecast the hospital's needs
• Manage accounts receivable
• Oversee hospital inventory and control facility and administrative costs
• Manage payroll for hospital staff
• Develop the hospital schedule and manage labor costs
• Champion change and identify, document, share, and promote best practices
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
• Implement new technologies and initiatives to improve operational efficiency
• Establish and drive the culture of the hospital
• Track and maintain current licensures for all DVMs
• Provide feedback and handle challenging conversations
• Demonstrate and reinforce the highest level of client service

Skills

Leadership

P&L ownership

Customer service management

Budgeting

Veterinary industry experience

Education

Bachelor's degree in business or related field

Tools

Payroll software

Accounting software

Job description

Kitsap Veterinary Hospital in Port Orchard, WA, seeks a Veterinary Hospital Manager to lead our growing team, drive profitability, and ensure top-tier patient care and client service. You will partner with the Managing Veterinarian to shape operations, manage costs, and foster a culture of excellence and compassion through hands-on leadership and in-person interaction.

This role requires 3–5 years in a managerial capacity, a bachelor’s degree in business or related field preferred, experience in