Veterinary Hospital Manager - Growth & Team Leader

Pet Services of Washington, P.S.; Seattle (WA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical/dental

Pet care discounts

Paid vacation/sick days

401(k)

Job summary

VCA West Seattle Animal Hospital in Seattle, WA seeks an experienced Veterinary Client Service professional to join our leadership team as Hospital Manager. The role combines client service leadership with financial and operational oversight to deliver excellent patient care and services to referring veterinarians.

You will mentor staff, manage budgeting, revenue growth, and support the Medical Director while upholding compassionate care and outstanding client relations in a busy practice.

Qualifications

• 2 to 3 years of customer service and financial budget management experience.
• Knowledge of sales and marketing techniques.
• Excellent verbal and written communication skills, especially to a diverse range of audiences and settings.
• The ability to make decisions, delegate responsibility and achieve results with hospital team members.
• Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude.

Responsibilities

• Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.
• Oversee the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and with the approval of the Regional Management team.
• Review the P&L Report monthly and partner with the Hospital Medical Director to increase revenue and limit expenses; work with home office to prepare and submit the yearly budget (budget forecast, operating plan, cap-ex expenditures) and participate in the evaluation process with Regional Management team.
• Model an “owner” mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success; invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital.
• Minimizing patient stress and discomfort; recommend referral to another VCA doctor or specialist when this is likely to significantly improve the prognosis.
• Maintain client/patient medical/surgical records and make certain all necessary logs are kept up-to-date through established protocols; assist colleagues in follow-up and future management of the patient.
• Supervise the administration and case review of client medical complaints.
• Positively represent the hospital and VCA in the professional community and to the general public.

Skills

Customer service leadership

Budget management

Marketing knowledge

People management

Communication skills

Job description

VCA West Seattle Animal Hospital in Seattle, WA seeks an experienced Veterinary Client Service professional to join our leadership team as Hospital Manager. The role combines client service leadership with financial and operational oversight to deliver excellent patient care and services to referring veterinarians.

You will mentor staff, manage budgeting, revenue growth, and support the Medical Director while upholding compassionate care and outstanding client relations in a busy practice.