Veterinary Hospital Manager

Western Veterinary Partners; Peoria (IL); On-site; USD 45,000 - 55,000; Full time

Job summary

An established industry player is seeking a compassionate Hospital Manager to lead a dedicated team in Peoria, Illinois. This role emphasizes exceptional communication, mentorship, and operational efficiency in a supportive environment. With a focus on collaboration and client education, you'll oversee various aspects of hospital operations, ensuring high-quality care for all animals. The position offers competitive salary and benefits, including weekends off and opportunities for career growth. Join a forward-thinking team that values your contributions and fosters professional development.

Benefits

Medical, dental, and vision insurance

Life insurance and disability coverage

Paid time off

Holiday pay

401(k) options

Personal pet discounts

Leadership opportunities

Career growth potential

Weekends off

Qualifications

• Previous experience in a leadership role, preferably in a veterinary setting.
• Strong collaborative communication and team-building skills.

Responsibilities

• Overseeing customer service and complaint resolution.
• Managing support staff and facilitating team scheduling and training.

Skills

Leadership Skills

Collaborative Communication

Customer Service

Budget Management

Team Management

Emotional Resilience

Self-Sufficiency

Tools

Computer and Office Systems

Job description

Welcome to Tender Care Animal Hospital, a full-service veterinary clinic dedicated to delivering exceptional care with warmth and compassion. Located in Peoria, Illinois, we offer a broad range of services, including surgery, dentistry, and preventive care, all within a state-of-the-art facility. We also have a daycare and boarding department. At Tender Care, we emphasize collaboration, client education, and modern medicine in a supportive, team-oriented environment.

We’re Looking For:
We are seeking a Hospital Manager who is a compassionate, motivated team player with a strong leadership focus. The ideal candidate will possess exceptional communication skills, a positive attitude, and the ability to support both our clients and staff. This individual will be a leader who is passionate about mentorship, team building, and providing outstanding care to patients. Exotics experience is a plus!

Key Responsibilities:
As Hospital Manager, you will work alongside our Medical Director, collaborate with our doctors, and guide our support staff in a day-to-day capacity. This is a “hands-on” leadership role, where you'll be involved in all aspects of hospital operations, ensuring a smooth workflow and high-quality care for all animals.

Your responsibilities include:

• Overseeing customer service and complaint resolution

• Managing support staff and facilitating team scheduling and training

• Overseeing inventory management and budget management

• Leading marketing initiatives and safety protocols

• Handling accounts payable and receivable

• Monitoring hospital flow to maintain operational efficiency

• Providing assistance with front desk duties and phones, as needed

• Demonstrating flexibility and willingness to step in wherever needed

Qualifications:

• Previous experience in a leadership role (preferably in a veterinary setting)

• Strong collaborative communication and team-building skills

• Resilient and able to handle emotional and challenging situations

• Budget management experience is highly desired

• Proven track record in team management and staff training

• Proficiency in computer and office systems (typing, faxing, email, etc.)

• Ability to work self-sufficiently with minimal supervision

• Excellent customer service skills, especially with difficult clients

• Exotics experience is a plus, but not required

Our Benefits:

• Competitive salary: $45,000 - $55,000 annually, based on experience, plus bonus potential

• Weekends off

• Medical, dental, and vision insurance

• Life insurance and disability coverage

• Paid time off and holiday pay

• 401(k) options

• Personal pet discounts

• Leadership opportunities and career growth potential

Why Join Us?
At Tender Care Animal Hospital, we pride ourselves on being a supportive, collaborative workplace where you can grow professionally. You will have the opportunity to mentor and train staff, while also contributing to the overall success and culture of the hospital. Whether you're looking for career advancement or a place to make a real impact, we offer a unique space where veterinarians and staff thrive together.

Ready to lead with us? Apply today and become part of our compassionate and dedicated team at Tender Care Animal Hospital!