Veterinary Hospital Manager

PetVet Care Centers; Charlotte (NC); On-site; USD 60,000 - 65,000; Full time

Job summary

PetVet Care Centers is seeking a Veterinary Hospital Manager to lead a team in providing high-quality veterinary care. The role involves managing staff, overseeing operations, and ensuring excellent customer service. Ideal candidates will have significant management experience and a relevant degree. Join a company committed to high standards and diversity.

Qualifications

• Minimum five years of office management experience, including two years of supervisory experience.
• Bachelor’s degree preferred.
• CVPM or MHA certification preferred.

Responsibilities

• Supervises staff and maintains labor goals.
• Hires and trains clinic support staff.
• Manages daily operations and compliance.

Skills

Analytical skills

Leadership

Effective communication

Time management

Customer service

Education

Bachelor’s degree in business, health science, or related field

Certified Veterinary Practice Manager (CVPM)

Master of Healthcare Administration (MHA)

Tools

Microsoft Office

Job description

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Position Overview:

The Hospital Manager works daily to develop an efficient and effective hospital support team by fostering an environment of trust, teamwork, and accountability. The Hospital Manager partners with the Veterinarian to provide an efficient and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and excellent customer service.

Essential Position Functions:

1. Supervises the staff within all hospital support departments; achieves and maintains all labor goals.
2. Hires and trains office and technical clinic support staff; responsible for new hire paperwork.
3. Orients and trains new clinic staff to the hospital and duties.
4. Reviews work performance of direct reports, constructively delivers feedback, resolves personnel issues, and discusses with the Regional Manager weekly.
5. Conducts timely performance appraisals.
6. Documents and reports accidents; files appropriate reports.
7. Writes policies/procedures relating to all technical aspects of the hospital and presents for approval.
8. Manages schedules for technical and administrative staff; coordinates the DVM.
9. Monitors Workforce Management for missed punches and overtime hours daily.
10. Administers daily operations.
11. Works with the PetVet Care Centers support team to ensure compliance with all administrative responsibilities.
12. Monitors budgets, purchases equipment and supplies, and oversees maintenance of the facility.
13. Responsible for submitting contract veterinarian invoices, local vendor invoices, ensuring invoice accuracy, and obtaining W9s.
14. Assists in resolving pet owner issues when appropriate.
15. Reviews revenue, labor, and employee issues with leadership weekly; strives to meet set goals.
16. Handles local accounting functions; ensures daily financial data accuracy.
17. Oversees inventory management, documentation, and systems.
18. May establish and oversee billing practices; reviews billing accuracy and charge capture.
19. May handle contracts or negotiations with insurance providers.
20. Maintains compliance of licensure and displays current licenses for DVMs.
21. Performs other duties as assigned by the Manager.

Competencies:

1. Analytical skills for quick and efficient financial analysis.
2. Strategic planning for forecasting, marketing, and growth planning.
3. Leadership to manage and direct hospital staff.
4. Decision-making skills for problem-solving and critical decisions.
5. Effective communication, both oral and written.
6. Resourcefulness and adaptability to initiate and adapt to changes.
7. Understanding of compliance regulations.
8. Planning and prioritizing to organize work efficiently and achieve goals.

Qualifications:

1. Bachelor’s degree in business, health science, or related field preferred.
2. Minimum five years of office management experience, including two years of supervisory experience.
3. Certified Veterinary Practice Manager (CVPM) or Master of Healthcare Administration (MHA) preferred.
4. Equivalent combination of education, certification, training, and experience considered.

Position Knowledge and Skills:

1. Customer service skills in a courteous, prompt, and efficient manner.
2. Proficiency in Microsoft Office and relevant software.
3. Ability to establish cooperative relationships.
4. Strong time management and organizational skills.
5. Excellent communication skills.
6. Flexibility to work some weekends and holidays.
7. Ability to work around animals, chemicals, and potentially hazardous materials.
8. Physical ability for extended standing, walking, and lifting up to 50 pounds.
9. Additional duties as assigned.

Additional Information:

The essential functions listed are representative; management may assign additional duties as appropriate.

Pay Range:

$60,000—$65,000 USD

PetVet Care Centers operates over 450 hospitals nationwide with a focus on high-quality veterinary care and service. We are an equal opportunity employer committed to diversity and privacy protection.