Veterinary Hospital Director - Growth & Operations Leader

VCA Animal Hospitals, Inc; Lancaster (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid vacation/sick days

Pet discounts

Job summary

VCA Animal Hospitals, Inc. in Lancaster, MA seeks an experienced Hospital Manager to lead veterinary, technical and administrative teams, ensuring excellent patient care and client service. You will mentor staff, oversee operations and drive profitability in a collaborative environment.

Reporting to Regional Management and partnering with the Medical Director, you will manage hiring, budgeting and performance reviews while maintaining high standards of care and service for clients and their pets.

Qualifications

• 2 to 3 years of customer service and financial budget management experience.
• Knowledge of sales and marketing techniques.
• Excellent verbal and written communication skills, especially to a diverse range of audiences and settings.
• The ability to make decisions, delegate responsibility and achieve results with hospital team members.
• Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude.
• Respect for and willingness to work with clients and their pets.
• Must be able to handle multiple tasks and deal with an environment of changing priorities.

Responsibilities

• Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.
• Oversee the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and with the approval of the Regional Management team.
• Review the P&L Report monthly and partner with the Hospital Medical Director to increase revenue and limit expenses; work with home office to prepare and submit the yearly budget (budget forecast, operating plan, cap-ex expenditures) and participate in the evaluation process with Regional Management team.
• Model an “owner” mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success; invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital.
• Minimizing patient stress and discomfort; recommend referral to another VCA doctor or specialist when this is likely to significantly improve the prognosis.
• Maintain client/patient medical/surgical records and make certain all necessary logs are kept up-to-date through established protocols; assist colleagues in follow-up and future management of the patient.
• Supervise the administration and case review of client medical complaints.
• Positively represent the hospital and VCA in the professional community and to the general public.

Skills

Customer service experience

Budget management

Sales & marketing

Verbal & written communication

Decision making & delegation

Professional demeanor

Client & pet relation

multitasking

Job description

VCA Animal Hospitals, Inc. in Lancaster, MA seeks an experienced Hospital Manager to lead veterinary, technical and administrative teams, ensuring excellent patient care and client service. You will mentor staff, oversee operations and drive profitability in a collaborative environment.

Reporting to Regional Management and partnering with the Medical Director, you will manage hiring, budgeting and performance reviews while maintaining high standards of care and service for clients and their pets.