Veterinary Hospital Administrator - All Creatures Veterinary Clinic

Lakefield Veterinary Group; Anchorage (AK); On-site; USD 59,000 - 72,000; Full time

Job summary

Lakefield Veterinary Group is seeking an experienced Veterinary Hospital Administrator for The Pet Stop in Anchorage, Alaska. This role oversees business and staff operations, ensuring high-quality veterinary care and exceptional client service.

The position requires 2+ years in hospital management within veterinary or health fields and a strong leadership mindset. The Hospital Administrator will partner with leadership, manage HR and regulatory compliance, drive strategic planning, and lead a

Qualifications

• 2+ years of experience in overall operations, financial and facilities management, and/or Human Resources.
• Two years of job-specific experience in a hospital management role within veterinary or human health industry.
• Experience leading a large team of individuals preferred.

Responsibilities

• Champion Hospital Values and Culture: foster a positive, collaborative workplace grounded in core values.
• Practice Operations: partner with leadership to ensure efficient delivery of high‑quality veterinary care and manage day‑to‑day functions.
• Strategic Planning and Business Development: collaborate on planning, initiatives, and growth opportunities.
• Financial Management and Performance: own financial performance and communicate results and priorities.
• Business Analytics and Reporting: monitor KPIs and prepare regular reports for decision making.
• Team Leadership and Performance Management: lead, coach, mentor, and evaluate staff.
• Employee Development and Engagement: promote ongoing professional growth and engagement.
• Recruitment, Hiring, and Onboarding: participate in hiring and onboarding of hospital staff.
• Human Resources and Compliance: manage HR matters and ensure regulatory compliance.
• Veterinary Team Support and Scheduling: oversee scheduling to ensure staffing coverage.
• Marketing and Client Growth: develop and evaluate marketing initiatives.
• Facilities and Equipment: maintain facility and equipment, coordinate repairs.
• Regulatory and Safety Compliance: stay compliant with OSHA, DEA, and laws.
• Quality and Operational Improvement: identify and implement process improvements.

Skills

Leadership

Financial management

Operations management

Team coaching

HR compliance

Education

Bachelor’s Degree or AA in related field

Job description

Veterinary Hospital Administrator - All Creatures Veterinary Clinic

The Pet Stop - Anchorage, Alaska

The Pet Stop is seeking an experienced Veterinary Hospital Administrator to support our5- doctor practice. If you are passionate about caring for animals and people, and have natural leadership skill, ideally, our candidate would have 2+ years of experience working with a multi-doctor veterinary practice. All qualified candidates will be considered, and salary is based on experience.

Since 1985, The Pet Stop has been a unique and thriving veterinary practice in the heart of Anchorage, Alaska. Surrounded by some of the most breathtaking scenery in the country, outdoor adventure is always just outside your door. Spend the day skiing at Alyeska, mountain biking or hiking at Summit Pass, ski touring through the mountains, or casting a line in one of Alaska’s many incredible fishing destinations.

Whether you’re an avid outdoor enthusiast or prefer exploring local art, enjoying exceptional dining, or taking in the vibrant culture of Anchorage, there truly is something for everyone. And just 45 minutes north, the beautiful Mat-Su Valley offers even more opportunities to explore, adventure, and enjoy all that Alaska has to offer.

WHAT YOU’LL DO (Essential Functions)

Hospital Administrators play a key role in driving the performance of a veterinary hospital in partnership with the Area Manager and Medical Director. This position oversees the business and staff aspects of the practice and has responsibility for overseeing all support and operational functions, such as human resources, financial, operational, and business activities, with support from Lakefield. Hospital Administrators are expected to be available to team members during the hospital’s operational hours and this is a 40 hour per week, availability on Saturdays, onsite position. Below are the essential functions of the job:

• Champion Hospital Values and Culture: Foster a positive, collaborative, and high-performing workplace culture grounded in our core values: Respect, Learning, Do the Right Thing, WOW Service, and Fun.
• Practice Operations: Partner with hospital leadership to create and maintain an environment that supports the efficient delivery of high-quality veterinary care. Serve as the primary point of contact for the hospital’s day-to-day business and operational functions.
• Strategic Planning and Business Development: Collaborate with hospital leadership and organizational partners on strategic planning, business development, operational initiatives, and long-term growth opportunities.
• Financial Management and Performance: Take responsibility for the financial performance of assigned hospital(s). Develop and implement strategies to achieve revenue, profitability, and other financial goals. Monitor performance, identify opportunities for improvement, and communicate financial results and priorities to the hospital team.
• Business Analytics and Reporting: Monitor key performance indicators, including daily revenue, average invoice amount, transaction volume, labor costs, and other operational metrics. Prepare and communicate regular reports and summaries to support informed decision-making and accountability.
• Team Leadership and Performance Management: Lead, coach, mentor, and develop direct-report team members. Provide ongoing feedback, recognition, and performance management; conduct evaluations; address performance or behavioral concerns; and establish clear expectations for success.
• Employee Development and Engagement: Promote professional growth by encouraging continuing education, job-related training, and opportunities for team members to expand their knowledge and skills. Foster employee engagement, accountability, and ownership of hospital goals.
• Recruitment, Hiring, and Onboarding: Participate in the recruitment, selection, and hiring of hospital team members. Support effective onboarding and orientation by communicating job responsibilities, performance expectations, policies, procedures, and appropriate use of equipment and resources.
• Human Resources and Compliance: Manage day-to-day human resources matters and maintain current knowledge of applicable federal, state, and local employment laws and regulations. Ensure hospital practices remain compliant with organizational policies and legal requirements.
• Veterinary Team Support and Scheduling: Partner with veterinarians, medical leaders, and support teams to promote effective collaboration and patient care. Oversee and assist with doctor and staff scheduling to ensure appropriate staffing and operational coverage.
• Marketing and Client Growth: Collaborate with the hospital team to develop and execute marketing initiatives that support business objectives and strategic goals. Ensure programs and promotions are implemented, tracked, and evaluated for effectiveness, making adjustments as appropriate.
• Facilities and Equipment: Oversee the maintenance, functionality, and overall condition of the hospital facility, equipment, and physical environment. Coordinate repairs, maintenance, and replacement needs as necessary.
• Regulatory and Safety Compliance: Maintain current knowledge of applicable regulatory requirements and ensure compliance with OSHA, DEA, and other relevant federal, state, and local regulatory agencies. Promote a safe, compliant, and professional workplace.
• Quality and Operational Improvement: Identify opportunities to improve hospital processes, efficiency, client service, team performance, and overall patient care. Work collaboratively with hospital leadership and team members to implement sustainable improvements.

WHAT WE’RE LOOKING FOR (Essential Qualifications)

Education

Bachelor’s Degree or AA in related field or equivalent work experience. Experience in the veterinary field is a plus. Licensed Veterinary Technicians with leadership and business minded qualities and experience are welcome to apply!

Experience

• 2+ years of experience in overall operations, financial and facilities management, and/or Human Resources
• This includes two years of job-specific experience in a hospital management role withinthe veterinary or human health industry
• Experience leading a large team of individuals preferred

Knowledge, Skills and Ability

• Knowledge of applicable state, federal, and local employment, safety, and regulatory laws and requirements.
• Ability to lead, manage, coach, and develop employees and departments effectively.
• Ability to work collaboratively with hospital leaders and cross-functional teams to achieve shared goals.
• Strong verbal, written, and active listening communication skills.
• Ability to present information clearly, concisely, and effectively in both verbal and written formats.
• Ability to interact professionally and effectively with a diverse range of clients, employees, and stakeholders.
• Strong interpersonal and technical skills with the ability to connect people and ideas to achieve desired outcomes.
• Ability to build and maintain productive relationships and partnerships with internal teams and external stakeholders.
• Strong organizational and time-management skills, with the ability to manage multiple priorities, projects, and deadlines.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Strong critical thinking, sound judgment, and effective problem-solving skills.
• Ability to adapt to changing situations, priorities, and work environments while maintaining effectiveness.
• Ability to proactively identify challenges, evaluate options, and develop practical solutions.

SUPERVISORY RESPONSIBILITIES

Supervisory responsibility for all of the team members at the hospital other than doctors. Works with the veterinary leadership to co-supervise medical support staff.

COMPENSATION and BENEFITS

• Base salary starting at $65,000 for experienced hospital administrators

We believe exceptional veterinary care starts with exceptional people. We partner with hospitals across the country to preserve what makes each practice special - its people, culture, and connection to community - while providing the operational support, resources, and strategic leadership that allow teams to thrive. As we grow, we remain committed to creating an environment where team members feel respected, supported, and empowered to deliver outstanding care.

Our Values

• Respect
• Learning
• Do the right thing
• Wow service
• Fun

We expect all team members to actively demonstrate these values in their daily work and interactions.

Lakefield Veterinary Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all team members and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.

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