Veterinary Hospital Administrator

Thrive Pet Healthcare; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k

Paid time off

Pet benefits

Job summary

Thrive Pet Healthcare Specialists Miami is seeking a Hospital Administrator to lead operations for a 24/7 specialty and emergency hospital. You will oversee staff, budgets, inventory, and hospital software, while driving exceptional patient and client care.

This role requires strong leadership and data-driven decision making in a fast-paced veterinary setting. The role emphasizes accountability, integrity, and teamwork, with a focus on building a positive culture and efficient hospital

Qualifications

• Ability to analyze various data sources to establish priorities and initiate operational programs.
• Strong budgeting, financial reporting, and P&L understanding.
• Proven leadership and staff management experience in a veterinary setting.
• Excellent interpersonal communication and client service focus.
• Comfort with hospital software and administrative workflows.

Responsibilities

• Oversee hiring, training, and performance management of hospital staff.
• Develop and manage budgets, fees, and inventory control.
• Monitor KPIs and ensure high-quality client service.
• Maintain hospital software, safety, and security procedures.
• Lead CQI initiatives and promote a positive culture.

Skills

Staff management

Budgeting

Data analysis

Excel

Communication

Leadership

Hiring/Firing

Training/Coaching

Customer service

Veterinary industry knowledge

Education

Bachelor's degree in business or related field

Tools

Practice management software

Job description

Description

About The Hospital

Thrive Pet Healthcare Specialists Miami is a 24-hour specialty and emergency hospital located in Miami, Florida. Our hospital offers advanced specialty services including Behavior, Emergency and Critical Care/ ICU, Internal Medicine, Oncology, and Surgery/Orthopedics. Our team values accountability, integrity, and teamwork, and is committed to delivering the highest standard of veterinary medical care. We are open 24 hours a day, 7 days a week, serving Miami-Dade County and the surrounding South Florida community.

If you are interested in a unique opportunity to be a part of something great and want to lead a team of professionals dedicated to providing excellent patient and customer care, this is the opportunity you have been looking for!

The Hospital Administrator (Practice Manager) is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies, and problem-solving to improve client service and employee engagement. Typically, the HA is the “Integrator” on the hospital’s accountability chart and participates in the Pathway Planning leadership meetings. The manager exercises sound judgment, and the willingness and capability to make decisions.

The HA oversees the business activities of the hospital, including hiring and training hospital staff; working with Pathway finance to prepare and manage budgets; monitoring and analyzing key performance indicators; setting fees; maintaining inventory and an inventory control system; managing the hospital software, and implementing safety and security procedures.

Culture and Work Environment

• Communicates the practice’s values and mission to the team. Motivates staff, and helps build and maintain morale.
• Upholds core values and standards.
• Holds regular staff meetings, including a component of mandatory training on standards of service and standards of care.
• Promotes a cooperative working environment among staff members; understands the value of teamwork.
• Is enthusiastically willing to perform as necessary to help the hospital function as a unit.
• Promotes continuous quality improvement (CQI) to ensure the practice’s success and achieve the vision.

Requirements

• Ability to analyze various sources of data in order to establish priorities and initiate operational programs
• Sound personal judgment in decision-making
• Capable of leading, managing, and coaching staff at all levels
• Demonstrated competence in all aspects of staff management, including hiring and firing
• Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
• Excellent interpersonal communication skills;
• A commitment to outstanding client service.
• Demonstrated competence in budgeting and financial reporting, including reading and analyzing a P&L statement
• Solid math and Excel/spreadsheet skills.
• Certified Veterinary Practice Manager designation or equivalent work experience preferred
• Three years of supervisory experience.
• Preferred: Bachelor’s degree in business or related field.
• Preferred: three years or more of managing a veterinary practice.
• Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
• Availability to occasionally work uncommon hours and overtime, and to be subject to recall for business emergencies.

We promote an emotionally intelligent work environment and promote a positive work/life balance! We offer an amazing benefits package that includes health, dental, vision, life, 401k, paid time off, as well as pet benefits!