Veterinary Front Desk Specialist with Pet Discount

Veterinary Practice Partners; Hiawatha (IA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement

Pet discount

Paid time off

Holidays

401(k)

Job summary

Petersen Pet Hospital in Hiawatha, Iowa is seeking a full-time receptionist to greet clients and their pets, verify appointment details, and provide knowledgeable front desk support in veterinary language. This role handles scheduling, payments, and reminders while conveying vaccine and procedure information with a calm, friendly demeanor.

A 2+ year track record in customer service is required. Benefits include medical, dental, vision, retirement, and an employee pet discount to support a

Qualifications

• 2+ years of front desk or client-facing customer service experience.
• Ability to maintain a calm, professional demeanor.

Responsibilities

• Be the first point of contact, greet clients and their pets, verify appointment details, and reassure clients.
• Support clinical flow by relaying information between clients and staff.
• Manage calls for appointments, care questions, prescriptions, and reminders.
• Process payments, invoicing, and schedule future appointments with accuracy.
• Speak knowledgeably about vaccines, tests, procedures, and veterinary terminology.
• Maintain a welcoming, clean, pet-friendly front desk environment.

Skills

Front desk experience

Job description

Petersen Pet Hospital in Hiawatha, Iowa is seeking a full-time receptionist to greet clients and their pets, verify appointment details, and provide knowledgeable front desk support in veterinary language. This role handles scheduling, payments, and reminders while conveying vaccine and procedure information with a calm, friendly demeanor.

A 2+ year track record in customer service is required. Benefits include medical, dental, vision, retirement, and an employee pet discount to support a