Veterinary Front Desk Specialist — Client Care & Scheduling

Lovejoy Veterinary Hospital & Urgent Care; Boston (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

Employee pet discount

Paid time off

401(k)

Employee referral bonus

Job summary

Lovejoy Veterinary Hospital & Urgent Care in Boston’s historic North End seeks a friendly Receptionist – Veterinary Front Desk to join our opening team in October 2026. You’ll be the welcoming face, handling sign-in, scheduling, and basic client communication in veterinary terms.

This full-time or part-time role offers benefits, paid time off, 401(k), and a pet discount, with training and growth opportunities as we build a new general practice and urgent care hospital.

Qualifications

• Previous experience in a veterinary office is required.
• Basic knowledge of veterinary terminology and procedures.
• Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
• Ability to maintain a calm, professional, and positive demeanor

Responsibilities

• Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
• Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
• Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care.
• Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail.
• Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
• Create a welcoming space: Help maintain a clean, organized, and client-ready environment—including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.

Job description

Lovejoy Veterinary Hospital & Urgent Care in Boston’s historic North End seeks a friendly Receptionist – Veterinary Front Desk to join our opening team in October 2026. You’ll be the welcoming face, handling sign-in, scheduling, and basic client communication in veterinary terms.

This full-time or part-time role offers benefits, paid time off, 401(k), and a pet discount, with training and growth opportunities as we build a new general practice and urgent care hospital.