Veterinary Front Desk Specialist | Client Care & Pet Perks

Veterinary Practice Partners; Boston (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

Employee pet discount

Paid time off

401(k)

Referral bonus

Hands-on training

Job summary

Lovejoy Veterinary Hospital & Urgent Care is opening in October 2026 in Boston's historic North End. We are hiring a Customer Service Professional to be the welcoming face at the front desk, handling client communications, scheduling, and basic payments with empathy and veterinary care language.

Both full-time and part-time roles are available. Benefits include medical/dental/vision, employee pet discount, PTO, 401(k), referral bonus, and hands-on training for growth across roles within the

Qualifications

• Previous experience in a veterinary office is required.
• Basic knowledge of veterinary terminology and procedures.
• Comfort discussing sensitive topics with empathy.
• Ability to maintain a calm, professional demeanor.

Responsibilities

• Be the first point of contact: greet clients and their pets, complete sign-in, verify appointments.
• Support clinical flow: escort clients to exam rooms, relay key information.
• Manage client communications: handle calls, appointment reminders, and follow-up care.
• Process payments, manage invoicing, schedule future appointments.
• Speak the language: communicate about vaccines, procedures, and veterinary terminology.
• Create a welcoming space: maintain a clean, organized client-ready environment.

Skills

Customer service

Communication

Empathy

Calm demeanor

Job description

Salary:$20.00 - $25.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: The hospital is open 8 a.m.–9 p.m., seven days a week, evenings and rotating weekends required.

We’re building a brand-new team for our general practice and urgent care hospital opening in November 2026, and we’re excited to add a passionate Customer Service Professionalto our lineup!

Lovejoy Veterinary Hospital & Urgent Care is hiring a full-time and part-time Customer Service Professionalto be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative assistant duties—it’s about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger client relationships, and better patient outcomes.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• All the benefits you deserve—medical, dental, vision, and plus an employee pet discount because we know your pets are family, too!
• Paid time off. Take the time you need to recharge.
• 401(k) with a generous company We invest in your future while you care for our pets today.
• Employee referral bonus. Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country.
• Hands-on training and mentorship to support long-term growth across a variety of roles within the hospital, whether you’re aiming to grow in client care, pursue hands-on animal work, or simply build a meaningful long-term role.

Key Responsibilities:

• Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
• Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
• Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care.
• Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail.
• Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
• Create a welcoming space: Help maintain a clean, organized, and client-ready environment—including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.

Qualifications:

• Previous experience in a veterinary office is required.
• Basic knowledge of veterinary terminology and procedures
• Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
• Ability to maintain a calm, professional, and positive demeanor

About Lovejoy Veterinary Hospital & Urgent Care

Opening in November 2026, Lovejoy Veterinary Hospital & Urgent Care will bring high-quality general practice and urgent veterinary care to Boston’s historic North End.

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