Compassionate Veterinary Receptionist | Full-Time, Benefits

Veterinary Practice Partners; Dwight (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid time off and 401(k) for full-time

Job summary

Dwight Veterinary Clinic is seeking a skilled and compassionate Veterinary Receptionist to be the primary contact for clients and their pets. This role balances administrative precision with warmth across a wide range of interactions — including sensitive or emotionally complex situations.

You will join a supportive team, manage high-volume front desk operations, and ensure high-quality client service in a clinical setting with opportunities for growth and work-life balance.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software is preferred.
• Strong customer service, communication, and data-entry skills.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line phone system and respond to scheduling, refills, vaccination records, and hospital inquiries.
• Process payments, post charges, explain invoices, and schedule follow-up appointments.
• Communicate medical information compassionately, including end-of-life discussions when needed.
• Maintain EMR records and timely data entry in the PIMS system.
• Coordinate with veterinarians and staff to relay client messages and maintain patient flow.
• Keep reception and waiting area clean and welcoming.

Skills

Customer service

Communication

Conflict resolution

Team coordination

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Dwight Veterinary Clinic s seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees

Salary: $16.50 - $19 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full time position. The final schedule will be determined with our current team and will generally include one of the following shifts:

• Opening Shift: 7:30 AM–4:30 PM
• Closing Shift: 9:00 AM–6:00 PM
• Required Rotating Saturdays: 7:30 AM–12:30 PM

Responsibilities

• Greetand check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Dwight Veterinary Clinic

Dwight Veterinary Clinic is backed by a friendly, enthusiastic, skilled support team. We’re focused on making sure our hospital has the right tools to allow our doctor and medical staff the ability to provide excellent service and care. In addition to diagnostic and preventative services, our hospital is equipped with digital radiography, digital dental radiography, and a companion therapeutic laser.

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