Veterinary Front Desk & Client Care Specialist

Veterinary Practice Partners; Suffield (CT); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Employee pet discount

Job summary

Suffield Veterinary Hospital in Suffield, CT is seeking a full-time Front-Desk Receptionist to be the first contact for our clients and their pets. The role requires a friendly, professional demeanor in a fast-paced veterinary setting.

You will greet clients, manage appointments and payments, and support the team to ensure a smooth visit for every patient. Saturdays are required; comprehensive benefits are offered to full-time staff, including Medical, Dental, Vision, PTO, 401(k), and an

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred, but we’re willing to train you!
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Customer service

Communication

Organizational skills

Job description

Suffield Veterinary Hospital in Suffield, CT is seeking a full-time Front-Desk Receptionist to be the first contact for our clients and their pets. The role requires a friendly, professional demeanor in a fast-paced veterinary setting.

You will greet clients, manage appointments and payments, and support the team to ensure a smooth visit for every patient. Saturdays are required; comprehensive benefits are offered to full-time staff, including Medical, Dental, Vision, PTO, 401(k), and an