Veterinary Front Desk and Client Services Specialist

Pet Services of Washington, P.S.; Fort Myers (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Employer-paid disability insurance and

Life insurance

Paid parental leave

Paid vacation and sick time

401(k)

Tuition support and scholarships

Free wellness and self-care resources

Generous hospital discounts

Job summary

VCA Coral Animal Hospital in Fort Myers, FL is hiring a Client Service Representative to be the friendly face at the front desk of our 3-doctor practice. You will greet clients, help manage appointments, and support a caring veterinary team in delivering excellent service to pets and their families.

Join a well-established southwest Florida clinic that values teamwork, client education, and compassionate care while offering a competitive benefits package and a collaborative work environment.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Hospital maintenance and ensuring that facility is neat and clean at all times – both inside and outside
• Managing medical records, charts, reports and correspondence

Job description

VCA Coral Animal Hospital in Fort Myers, FL is hiring a Client Service Representative to be the friendly face at the front desk of our 3-doctor practice. You will greet clients, help manage appointments, and support a caring veterinary team in delivering excellent service to pets and their families.

Join a well-established southwest Florida clinic that values teamwork, client education, and compassionate care while offering a competitive benefits package and a collaborative work environment.