Pet Care Concierge: Veterinary Client Services

Vicar Operating, Inc. dba VCA; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Employer-paid disability insurance and

Life insurance

Paid parental leave

Paid vacation and sick time

401(k)

Tuition support and scholarships for V

Job summary

VCA Coral Animal Hospital in Fort Myers, FL is hiring a Client Service Representative to greet clients, schedule appointments, handle payments, and support exam rooms for a busy 3-doctor practice.

You will educate clients on general pet care, manage medical records, and help maintain a clean, welcoming facility. We offer AHAA accreditation, generous benefits, and opportunities to grow within a large veterinary network.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
• Hospital maintenance and ensuring that facility is neat and clean at all times - both inside and outside.
• Managing medical records, charts, reports and correspondence.

Job description

VCA Coral Animal Hospital in Fort Myers, FL is hiring a Client Service Representative to greet clients, schedule appointments, handle payments, and support exam rooms for a busy 3-doctor practice.

You will educate clients on general pet care, manage medical records, and help maintain a clean, welcoming facility. We offer AHAA accreditation, generous benefits, and opportunities to grow within a large veterinary network.