Veterinary ER Customer Experience Coordinator

3M HEALTHCARE; San Ramon (CA); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Competitive pay ($18–$24/hr)

Health benefits from day one

401(k) match

Equity after 1 year

ER CE + travel stipend

Student loan repayment

Paid parental leave

Flexible schedules

Employee referral program

VEG swag and meals

Job summary

VEG is seeking a Customer Experience Coordinator in California to shape the patient and client journey across in-person, phone, and online interactions. You will greet customers, route urgent medical calls, and ensure a compassionate, efficient experience from start to finish.

You will collaborate with nurses and doctors, advise on financial options, process payments, and follow up after visits to strengthen client relationships. Growth and mentorship are emphasized throughout VEG’s culture.

Qualifications

• 2+ years in a customer service role.
• Advanced knowledge of practice management software.
• Highly organized with strong attention to detail.
• Excellent communication and interpersonal skills.
• Strong multitasking ability in busy environments.
• High emotional intelligence and people-oriented approach.
• Able to work in a noisy environment with odors.
• Willing to work nights, weekends, and holidays.
• Able to collaborate with diverse teams.

Responsibilities

• Greet every customer with warmth and urgency in person, by phone, or online.
• Oversee all customer communications, record details accurately, and route urgent medical calls.
• Deliver personalized, memorable experiences and find creative ways to say yes.
• Listen with empathy, resolve concerns quickly, and prevent escalations.
• Keep nurses and doctors updated on customer needs for seamless care.
• Provide confidential guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting personal and financial information.
• Follow up with customers after visits to check on their pet’s care.
• Celebrate and capture special moments, building lasting connections with customers and their pets.

Skills

Customer service

Practice management software

Organized

Communication

Multitasking

Emotional intelligence

Adaptable

Night/weekend/holiday availability

Team player

Job description

VEG is seeking a Customer Experience Coordinator in California to shape the patient and client journey across in-person, phone, and online interactions. You will greet customers, route urgent medical calls, and ensure a compassionate, efficient experience from start to finish.

You will collaborate with nurses and doctors, advise on financial options, process payments, and follow up after visits to strengthen client relationships. Growth and mentorship are emphasized throughout VEG’s culture.