Veterinary Emergency Doctor's Assistant

United Veterinary Care; Austin (TX); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

401K with match

Paid time off

DailyPay

Health insurance options

Job summary

United Veterinary Care is seeking an ECC Doctor Assistant to join our Emergency & Critical Care Department in Austin, TX. The ideal candidate will have veterinary experience and be a reliable teammate to our ECC Doctors, supporting patient care and communication with clients.

Responsibilities include triage help, messaging clients, preparing medications, assisting with discharge instructions, and maintaining medical records in the practice management system.

Qualifications

• High School Diploma or equivalent.
• Veterinary technician experience required. Licensure is preferred but not required.
• Experience with post-operative monitoring of patients is required.
• Customer service skills are required.
• Computer skills necessary.
• Must be able to bend, stoop, and stand for extended periods of time.
• Must be able to lift up to forty (40) pounds.

Responsibilities

• Monitor messages from clients in various locations (voicemail & email) and respond to messages accordingly. All communication must be notated in the veterinary practice management software.
• Answer phone calls for clients having problems with patients at home when the doctor is not available to take phone calls.
• Update clients on hospitalized patients when it is not necessary for the doctor to talk to a client or when the doctor is not available to update the client. All updates on patients given by ECC Doctor Assistant should be relayed to the doctor and put in the patient’s Communication Section of ezyVet.
• Perform daily recalls as appropriate.
• Work directly with ECC Doctors to assist in paperwork completion.
• Assist ECC Doctors to prepare estimates when time allows.
• Call prescriptions into the pharmacy.
• Assist in sending Patient Summaries to VetLink portal or pcDVM when asked.
• Download client emails into the medical record if sent.

Skills

Veterinary experience

Customer service

Computer skills

Mobility/lifting

Education

High School Diploma

Tools

ezyVet software

VetLink portal

Job description

ECC DOCTOR ASSISTANT

We are seeking the right person to join our Emergency & Critical Care Department! The ideal candidate will have veterinary experience and be a reliable teammate to our ECC Doctors.

The right candidate will excel in:

• Multitasking
• Working well within a team
• Helping animals live healthier, happier lives
• Assisting Veterinarians in providing exceptional patient care

If you are interested in Veterinary Medicine and looking to have a career that is your passion, joining our team will allow you to do just that. Veterinary Doctor Assistants are skilled, experienced, and valued members of our teams, and we treat them that way. Do your goals include becoming a Licensed Veterinary Technician? We offer educational support and partner with Purdue University’s Online Veterinary Technician Program. Thrive in an environment that encourages learning, promotes professional growth, and has limitless opportunities for advancement.

POSITION RESPONSIBILITIES

• Communication:
  • Monitor messages from clients in various locations (voicemail & email) and respond to messages accordingly. All communication must be notated in the veterinary practice management software.
  • Answer phone calls for clients having problems with patients at home when the doctor is not available to take phone calls.
  • Update clients on hospitalized patients when it is not necessary for the doctor to talk to a client or when the doctor is not available to update the client. All updates on patients given by ECC Doctor Assistant should be relayed to the doctor and put in the patient’s Communication Section of ezyVet.
  • Perform daily recalls as appropriate.
  • Work directly with ECC Doctors to assist in paperwork completion.
  • Assist ECC Doctors to prepare estimates when time allows.
  • Call prescriptions into the pharmacy.
  • Assist in sending Patient Summaries to VetLink portal or pcDVM when asked.
  • Download client emails into the medical record if sent.
• Patient Discharge:
  • At the start of the shift, confirm which patients will be discharged that day.
  • Verify that discharge instructions are ready and email them to the client when completed.
  • Verify that medications are prepared and ready – confirm with the ECC Doctor that the medications are correct.
  • Coordinate baths and patient clean-ups with technician assistants prior to patient release from the hospital.
  • Send completed, approved invoices to clients via email asking them to pay in advance to expedite the check-out process.
  • Verify if clients have paid invoices throughout the day or when paged that clients are here for pick-up.
  • Explain discharge instructions, including medication instructions, to clients either by phone or in person.
  • If the client has not paid invoice(s) online prior to pick up, go over discharge instructions that have already been emailed to them, then have the client check out or pay their bill.
  • Release patients from the hospital after the client has checked out with the front desk taking all medications and supplies out to the client at the same time as the patient.
• Patient Care:
  • Provide general nursing care and comfort for patients in the treatment room.
  • Set up recovery cages for patients (warm water blanket, clean bedding, and cage card).
  • Prepare prescriptions as ordered by the doctor.
• Other:
  • Download medical histories and lab work that is available online/from emails into the medical record.
  • Have pertinent radiographs available at the time of patient appointment, loaded on a computer when appropriate.
  • Assist in maintaining general cleanliness and order of treatment area.
  • Computer entry (communications, invoicing, prescriptions).
  • Coordinate donations and sympathy cards when appropriate for deceased patients.

QUALIFICATIONS

• High School Diploma or equivalent.
• Veterinary technician experience required. Licensure is preferred but not required.
• Experience with post-operative monitoring of patients is required.
• Customer service skills are required.
• Computer skills necessary.
• Must be able to bend, stoop, and stand for extended periods of time.
• Must be able to lift up to forty (40) pounds.

SCHEDULES

• Monday and Wednesday 4p-4a, Saturday 6p-7a
• Four 10-hour shifts per week
• Overtime and Saturdays may be required.

BENEFITS PACKAGE

• Complimentary Short-Term Disability
• Complimentary Life Insurance; with options to purchase additional voluntary benefits for self or family
• Company Sponsored Employee Assistance Program (Headspace)
• 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
• United Health Care UMR Insurance Plans with 3 tiered options
• Flexible Spending Account or Health Savings Account options
• United Healthcare Dental Insurance; includes a 100% paid premium option for team members
• United Healthcare Vision Insurance options
• Long Term Disability option (paid for by employee)
• Progyny-Fertility and Family Building Support (up to $10,000 per attempt/ $30,000max)
• Team Member Discounts for Pet Care
• Paid time off - inclusive of sick, personal, and vacation
• LGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled)
• Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
• Referral Bonus Program
• DailyPay on Demand
• Pay: $19-23 depending on experience

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the uniqueculture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.