Veterinary Customer Service Representative (Days)

IndyVet; Indianapolis (IN); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

CE Allowance

Uniform Allowance - including SHOES!

Paid Time Off

Paid Holidays

Employee Pet Discount

401k

Medical/Dental/Vision

Disability Insurance

Life Insurance

Job summary

IndyVet Emergency and Specialty Hospital in Indianapolis, IN is seeking a dedicated Customer Service professional to support our ER and specialty teams. This full-time role focuses on compassionate client interactions and efficient coordination of care for patients.

The ideal candidate has healthcare experience, a background in veterinary medicine is highly preferred, and a commitment to upholding our gold standard of patient care and teamwork.

Qualifications

• Healthcare setting customer service experience required.
• Experience in veterinary medicine highly preferred.
• Ability to navigate conflicts professionally and courteously.

Responsibilities

• Provide compassionate customer service in an ER/specialty setting.
• Communicate effectively with clients, staff and veterinarians.
• Support a culture of teamwork and high-quality patient care.

Skills

Customer service

Conflict resolution

Communication

Teamwork

Tools

EzyVet

VetRadar

Job description

Are you a Customer Service professional looking to step into a vital role in a lively ER/Specialty setting? If you are looking to advance and grow professionally, the incredible team at IndyVet Emergency and Specialty in Indianapolis, IN would like to talk to you.

About Us:

IndyVet Emergency and Specialty Hospital is an AAHA and Cat Friendly hospital that has provided innovative and compassionate care to Indianapolis and its surrounding communities for over 25 years. Our team collaborates to provide aid and comfort to pets and their families when unforeseen medical conditions arise. Our facility boasts human-grade MRI, CT, a blood banking program, an in-house laboratory, digital radiology, Ezyvet, and VetRadar.

About You:

The ideal candidate for this role has previous customer service experience in a healthcare setting. Experience in vet medicine is highly preferred. This person has a very established skillset and navigates all communication, including conflict, professionally and courteously. This is an invaluable position to serve the staff using creative problem-solving, upholding our gold standard of patient care, and continuing to foster a culture of teamwork.

Anticipated Schedule:

This is a full-time position.

Shift: Rotating 10/12-hour shifts- 5 AM Start time

Some weekends and holidays are required.

On-call rotation required.

Compensation: $17.00 to $18.00 depending on experience level

Benefits:

• CE Allowance
• Uniform Allowance - including SHOES!
• Paid Time Off
• Paid Holidays
• Employee Pet Discount
• 401k
• Medical/Dental/Vision
• Disability Insurance
• Life Insurance

We invite you to join us in helping people by helping their pets.

For more information about our hospital, please visit: www.indyvet.com