Veterinary Customer Service Representative - Columbia, IL

Muellervetservices; Columbia (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Flexible compensation based on skillset

401(k) matching

Health insurance

Continuing education allowance

Paid time off

Employee discount on services

Job summary

A veterinary service provider in Columbia, IL, is hiring a full-time Veterinary Customer Service Representative. The role involves managing phone lines, booking appointments, and providing excellent customer service in a friendly environment. Ideal candidates should have a love for animals and experience in customer service. The position offers flexible compensation, health benefits, and opportunities for professional development. Join a passionate team dedicated to providing quality care!

Qualifications

• A love of animals and a customer service background is necessary for this position.
• Experience in a veterinary or animal-related role is preferred.
• Interest in animal health and client education.

Responsibilities

• Manage multiple phone lines and assist clients with their inquiries.
• Book appointments and handle payment processing.
• Maintain cleanliness of the reception area and ensure a welcoming environment.
• Process payments and handle transactions accurately.
• Maintain a clean, welcoming reception area for clients.
• Support team with lightweight administrative tasks.

Skills

Animal health knowledge

Customer service background

Managing multiple phone lines

Greeting clients

Booking appointments

Processing payments

Job description

Veterinary Customer Service Representative - Columbia, IL

Mueller Veterinary Services is Hiring a Veterinary Customer Service Representative!

• Role: Veterinary Customer Service Representative
• Status: Full-time
• Salary: Negotiable and based on experience
• Schedule: Monday - Friday 8:00 AM - 6:00 PM, rotating Saturdays

Mueller Veterinary Services is looking to add a friendly and dedicated full‑time Customer Service Representative to our welcoming hospital team. We are a 4‑doctor mixed animal practice located in Columbia, IL, 30 minutes south of St. Louis.

Our team is passionate about their work, and we are incredibly close; we have created a family‑like atmosphere and an enjoyable work environment. Our skilled and tight‑knit team is dedicated to our patients, clients, and community.

The CSR is the face of our practice. This role plays an important part in our community reputation and in supporting our clients and patients by providing great customer service.

Responsibilities and Skills

• Managing multiple phone lines
• Animal health knowledge
• Booking appointments
• Greeting clients
• Processing payments
• Ensuring the reception area is clean and comfortable for clients

We are seeking a hard‑working and enthusiastic CSR to join our team as we grow. A love of animals and a customer service background is a great fit for this position.

Benefits

• Flexible compensation based on skillset and performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full‑time only)
• 529 Savings Plan
• Tuition Support Program (full‑time only)
• Health Insurance – medical, dental, vision (full‑time only)
• Supplemental insurance – accident, critical illness, hospital, short/long‑term disability, legal plan, life (full‑time only)
• Up to three weeks of full pay for birth or adoption of a child (full‑time only)
• Sick Time / Paid Time Off
• Free/discounted lab work for employee pets
• Pet discounts on services and products
• Quarterly Team Rewards Bonus Program
• Continuing education allowance
• Six paid holidays (full‑time only)
• Employee Assistance Program
• Employee discount program

Professional Development

• Vetcor University – training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Health & Wellness

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

Time Off / Work‑Life Balance

• Paid Time Off
• Paid Holidays

Diversity, equity, and inclusion are core values at Mueller Veterinary Services and VetCor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.

We look forward to hearing from you. Apply today!