Veterinary Customer Service Representative

Lakeland Veterinary Hospital; Lakeland (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Discounted veterinary care

Online discount platform

Teladoc access

Medical, Dental, Vision insurance

401k

Life Insurance and Disability

Educational assistance

Job summary

Lakeland Veterinary Hospital in Lakeland, FL is seeking a receptionist who will manage a multi-line phone system, greet clients warmly, verify records, schedule appointments, and process payments. This role is central to compassionate client service and smooth clinic operations.

You will support the team with accurate medical records, patient scheduling, and good financial handling. Experience with veterinary software is preferred, and a flexible schedule including some weekends and holidays is

Qualifications

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients, and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventive care and hospital services to ensure best care.
• Embody Compassion and Empathy: be a calming presence and treat each pet like your own.

Skills

Customer service

Communication

Organizational skills

Teamwork

Veterinary software

Flexibility

Tools

Vet software

Job description

We are seeking dedicated professionals to join Lakeland Veterinary Hospital, where a culture of compassionate care meets professional excellence. Our mission is to provide outstanding patient outcomes, a commitment reflected in the trust the community shows us through our excellent 4.9-star Google rating. We prioritize a highly supportive environment where every member of our team feels valued and heard, allowing you to focus completely on medicine. This is your opportunity to join a high-quality, patient-focused practice in Central Florida where your skills will directly impact the health and happiness of the pets we serve.Joining us means becoming part of a network that invests heavily in your professional growth and future. When you need it, you will have access to industry-leading educational resources and internal specialty consultations, ensuring you always have the knowledge base required to handle complex cases. We understand that career advancement looks different for every teammate, which is why we offer tailored programs designed to help you succeed, whether your goal is expanding your clinical skills, becoming a credentialed technician, or moving into leadership roles within the hospital.We emphasize comprehensive diagnostic and therapeutic capabilities, ensuring our patients receive the highest standard of veterinary care available. Our facility is equipped to handle a wide range of medical needs across disciplines including advanced Surgery, essential Radiology, and specialized services like Dentistry, comprehensive Nutrition consultations, and progressive therapies such as Acupuncture. You will be supported by a deep commitment to maintaining best practices, which allows you to focus purely on doing your best work for your patients and expanding your clinical capabilities.Lakeland, Florida, offers an ideal blend of Central Florida convenience and comfortable community living. Located just east of Tampa, the city is famous for its picturesque lakes, its vibrant historic downtown, and being home to the annual spring training for the Detroit Tigers. Here, you will find abundant outdoor recreational opportunities, cultural events, and an affordable cost of living, providing you the perfect setting to achieve a positive work-life balance outside of the hospital.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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