Veterinary Customer Service Representative

Alliance Animal Health; Augusta (GA); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Health, dental, vision insurance

401k & 401K matching program

Life & supplemental insurance

HSA & FSA

Job summary

Saint Francis Animal Hospital in Augusta, GA seeks a friendly receptionist to greet clients and patients and coordinate daily appointments. The role supports a busy 5-doctor practice offering preventive care, emergency services, and in-house diagnostics.

We value teamwork, clear communication, and compassionate care. The position offers opportunities for hands-on training and career growth with a comprehensive benefits package.

Qualifications

• Minimum 1 year veterinary receptionist experience preferred.
• Compassionate, calm, team player with strong communication.
• Highly organized with solid computer skills.
• Self-starter eager to grow knowledge and skills.

Responsibilities

• Greet clients and patients, answer questions, triage concerns.
• Schedule appointments to maximize daily flow.
• Check in/out clients and process payments.
• Provide compassionate emotional support to clients.
• Work as part of the treatment team with veterinarians and technicians.

Skills

Reception experience

Excellent communication

Team player

Multitasking

Computer skills

Tools

POS system

Email management

Job description

Saint Francis Animal Hospital is a well-established, progressive, fast-paced 5-doctor small animal practice located in Augusta, GA. We offer many services to provide the best comprehensive care to our patients, and many clients even refer to our clinic as being a 'Primary Plus' hospital that can meet many of the wellness and emergency needs for our patients in the community. Our services include Preventative Services, Wellness Plans, Holistic Medicine (including acupuncture, herbal therapy, and physical therapy), Emergency & Critical Care during normal business hours, General & Emergency Surgery, Digital X-Ray, Dedicated Dental Suite, Ultrasound, Full In-House Laboratory, In-House Pharmacy and Therapeutic Laser.

St. Francis is open Monday through Friday 8am-8pm, and Saturdays 10am-4pm. We do not have on-call shifts or overnight hours for our team. Our technicians are paired with a dedicated doctor and function as a member of the treatment team at large.

St. Francis Animal Hospital is located in Augusta, GA, home of the Master's Golf Tournament, James Brown, and the Department of Defense Cyber Command. We are uniquely located within 3 hours of Atlanta, Charlotte, Savannah, and Charleston, with easy weekend access to national parks, beaches, and cities. Neighboring towns of Evans, Martinez, North Augusta, and Aiken allow for easy commute. Local school districts include Columbia, Richmond, and Aiken, as well as a host of magnet schools, charter schools, and private options, making it an ideal area to raise a family! Popular activities in the area include water sports on the Savannah River, equestrian activities, golf, and the arts. Augusta is a wonderful place to enjoy a healthy and active work-life balance.

To learn more about us click here.

Job duties include, but are not limited to:

Maintain the visual appeal of the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands on, interactive training and continuing development.

We’re looking for:

• Experienced Receptionist with a minimum of 1-year veterinary experience preferred
• Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator
• Highly organized and possess computer skills
• Self-starter with the desire to continue to advance your knowledge and skillset.

Pay Range:

$14-$18hr

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.