Veterinary Customer Care Representative

VCA Animal Hospitals; Stafford (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team in Texas. The CSR will be the face of the practice, greeting clients and their pets, handling calls, and guiding them to exam rooms while delivering exceptional service.

The role involves scheduling appointments, following up with clients, explaining fees, and assisting with product and service recommendations, including prescriptions.

Qualifications

• Strong customer service and communication skills.
• Experience greeting visitors and handling phone calls.
• Ability to explain fees and process payments.
• Familiarity with medical records handling.
• Ability to work in a fast-paced veterinary environment.

Responsibilities

• Greet clients and their pets, answer phones, and guide to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls and reach out to prospective clients.
• Explain fees and process payments to clients.
• Recommend, select, and obtain products and services, including prescriptions.
• Educate clients on general animal husbandry and non-medical pet care.
• Manage medical records, charts, reports and correspondence.
• Ensure the hospital is neat and clean at all times.

Skills

Customer service

Communication

Scheduling

Sales experience

Medical terminology basics

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com