Veterinary Clinical Services Supervisor

ZipRecruiter; Fremont (CA); On-site; USD 75,000 - 90,000; Full time

Job summary

Beacon Veterinary Specialists is seeking a Veterinary Clinical Services Supervisor to lead their team. The role requires a compassionate leader with experience in veterinary care, overseeing operations, and ensuring exceptional client service. The position offers a competitive salary and benefits, including paid time off and medical insurance. Join a dedicated team committed to providing high-quality care to pets and their families.

Benefits

Paid time off

Medical, dental, and vision insurance

401(k) plan with employer match

Employee pet insurance

Uniform allowance

Continuing education allowance

Relocation assistance

Qualifications

• Minimum of 3 years experience in a veterinary leadership or supervisory role.
• Active California Registered Veterinary Technician (RVT) license required.

Responsibilities

• Oversee daily operations of the client service and veterinary medical support team.
• Manage and develop staff, including hiring and training.
• Ensure exceptional client service and maintain a safe work environment.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Client care

Education

Associate’s degree

High school diploma

Job description

Job DescriptionJob Description

Beacon Veterinary Specialists is seeking an exceptional Veterinary Clinical Services Supervisor to join our dedicated team. We're not just looking for any candidate; we're searching for a compassionate, driven individual who is passionate about delivering the highest standard of care to our patients and clients. If you thrive in a fast-paced environment, have a proven track record of leadership, have experience working as a veterinary assistant or technician, and possess a deep commitment to excellence, we encourage you to apply.

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Location: 1618 Washington Blvd, Fremont, CA 94539

Schedule

• Training Schedule: Monday - Thursday, 9:00 AM - 7:30 PM for 8-12 weeks
• Regular Schedule: Wednesday - Saturday, 2:00 PM - 12:30 AM

Who We Are: At Beacon Veterinary Specialists, we’re more than a specialty and emergency hospital - we’re a team of devoted animal lovers committed to providing advanced, compassionate care for every patient, and thoughtful, reassuring support for every client who walks through our doors. Every pet is unique and our board-certified veterinary specialists and skilled staff are committed to providing the individualized care and attention they deserve.

Who You Are: The ideal Clinical Service Supervisor is a natural leader who inspires and motivates their team. You're a problem-solver who can think on your feet and make quick decisions. You're also a compassionate individual who understands the importance of building strong relationships with both clients and colleagues. This is a 70% on the floor clinical supervisor position with 30% administrative/office support.

What You'll Do:

• Lead by Example: As a Clinical Service Supervisor, you'll be responsible for overseeing the daily operations of the client service and veterinary medical support team. You'll set the tone for the department by modeling a positive attitude and a strong work ethic.
• Ensure Exceptional Client Service: You'll work closely with clients to ensure that they have a positive experience at our hospital. You'll answer their questions, address their concerns, and go above and beyond to exceed their expectations.
• Manage and Develop Staff: You'll be responsible for hiring, training, and evaluating support staff. You'll also provide ongoing coaching and development to help your team members reach their full potential. This may include training or teaching veterinary assistants and technicians technical skills.
• Optimize Workflow and Efficiency: You'll continuously look for ways to improve the efficiency of the client service and veterinary medical support team. You'll identify bottlenecks, implement process improvements, and ensure that the team is always operating at peak performance.
• Maintain a Safe and Positive Work Environment: You'll be responsible for maintaining a safe and positive work environment for both staff and patients. You'll enforce safety protocols, address any workplace conflicts, and promote a culture of respect and collaboration.

Education and Experience

• Minimum of 3 years experience in a veterinary leadership or supervisory role, demonstrating leadership, coaching and organizational skills required.
• Previous experience working as a Veterinary Assistant or Veterinary Technician required.
• Active California Registered Veterinary Technician (RVT) license .
• Experience working in a multi-department emergency or specialty practice .
• Candidates with an Associate’s degree or a high school diploma, along with at least four years of veterinary medical experience showing growth in responsibility and skills will also be considered.

Requirements and Qualifications

• A genuine compassion for both people and animals.
• The ability to perform or instruct team members in veterinary medical patient care and nursing tasks.
• Basic veterinary front office skills including client service, financial management and phone etiquette.
• Excellent communication skills, both verbal and written, with the ability to provide clear and constructive feedback.
• The ability to seamlessly transition between leadership and team-player roles, fostering a collaborative environment.
• A self-motivated and self-directed approach to work, demonstrating initiative and a strong work ethic.
• Exceptional organizational skills, including the ability to multitask, prioritize, and manage time effectively in a dynamic environment.
• Proven ability to encourage, mentor, and lead a team, fostering a positive and supportive atmosphere.
• Creative problem-solving skills, with the ability to thrive under pressure and find innovative solutions to challenges.
• Unwavering focus on client care, with the ability to assess client needs and provide appropriate guidance, support, and solutions.
• A proactive approach to expanding the company's client base and attracting new patients.
• Strong proficiency in computer systems and technology.

Benefits

• Competitive salary commensurate with experience
• Paid time off
• Medical, dental, and vision insurance plans
• 401(k) plan with employer match
• Employee pet insurance plan
• Uniform allowance
• Generous continuing education allowance to support professional growth and development
• Relocation assistance for highly qualified candidates

Join Us Today!

At Beacon, you’ll find a supportive team, professional growth opportunities, and the chance to make a difference in the lives of pets and their families.

Beacon Veterinary Specialists is an equal-opportunity employer. We celebrate and are committed to creating an inclusive environment for all employees.

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