Veterinary Clinic Assistant-VIP Petcare

Tractor Supply Company; Hamilton (OH); On-site; USD 26,000 - 36,000; Full time

Job summary

Tractor Supply Company operates pet wellness clinics nationwide, seeking a team member to support vaccination and wellness services, assist pet parents, and ensure safety in mobile and community clinics.

The role emphasizes customer service, accurate medical record handling, and adherence to clinic protocols, with possible long shifts and weekend involvement.

Qualifications

• High school diploma or equivalent required.
• Must be 18+ with valid driver’s license and VIP Petcare MVR check.
• Previous customer service and sales experience preferred.

Responsibilities

• Collect payment, dispense and label medication, and review discharge paperwork with pet parents.
• Safely restrain and hold pets for wellness procedures including vaccines and trims.
• Collect and prepare blood and fecal samples for lab tests.
• Drive vans to and from clinics for Mobile Vet Service – Community Clinics.
• Promote services and products based on pet lifestyle and health needs.
• Maintain a clean, sanitary work environment and manage vaccines/product expiry dates.
• Provide customer service and assist pet parents through the clinic process.
• Scan pets for microchips and prepare canine/feline vaccines.
• Establish and maintain relationships with pet parents and partners.

Skills

Customer service

Sales experience

Teamwork

Organizational skills

Adaptability

Education

High School Diploma or equivalent

Tools

iPad

Bluetooth devices

Job description

Provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and e‑commerce channels nationwide.

Essential Duties and Responsibilities (Min 5%)

• Collect payment, dispense and label medication, and review discharge paperwork with pet parents
• Safely restrain / hold pets for wellness procedures including vaccines, nail trims and microchipping
• Collect and prepare blood and fecal samples for laboratory testing
• Drive vans to and from clinics responsibly; load and unload the vans upon arrival and departure (Community Clinics)
• Make recommendations for services and products to every pet, every time, based on the pet’s lifestyle and an understanding of canine and feline diseases
• Maintain a clean and sanitary work environment by disinfecting surfaces and equipment between each pet
• Ability to execute inventory processes by maintaining accurate product counts and managing expiration dates for vaccines and products
• Promote a culture of safety in your clinic and live our values while reinforcing our brand promise with pet parents, partners, and team members
• Provide customer service to pet parents by answering questions and assisting them through the clinic process
• Achieve goals as set by your manager including dollars per pet, pets per clinic, preferred product and microchips sold
• Scan pets for microchips
• Prepare canine and feline vaccines
• Establish and maintain effective relationships with pet parents and partners
• Other duties as assigned

Required Qualifications

Experience: Must be 18 years of age or older with a valid driver’s license and VIP Petcare Pass MVR Check with reliable transportation to and from work. Previous customer service sales experience.

Education: High School Diploma or equivalent required

Preferred Knowledge, Skills Or Abilities

• Present professional appearance and positive conduct
• Punctuality and dependability highly valued
• Navigate computer software (iPad, Bluetooth devices and more)
• Strong organizational, problem‑solving, and analytical skills
• Ability to work within a team to meet team goals and objectives
• Comfort level in approaching host location’s customers to educate about our clinics
• Ability to adapt to changing priorities

Working Conditions

• Must be able to drive a company vehicle for long hours and in various terrain and weather conditions. Portion of workday spent in vehicle. (Mobile Vet Service - Community Clinics)
• Some outdoor clinic work and activities may be necessary
• Must be able to work for prolonged periods of time in the field, including 12–14‑hour days
• Must be able to work weekends, varied weekdays and times, occasional overnights

Physical Requirements

• Sitting
• Standing (not walking)
• Walking
• Kneeling/Stooping/Bending
• Driving a vehicle
• Lifting up to 10 pounds
• Lifting up to 20 pounds
• Lifting up to 50 pounds

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/her supervisor.