Veterinary Clinic Assistant-VIP Petcare

Tractor Supply; Naperville (IL); Hybride; USD 19 000 - 25 000; Plein temps

Résumé du poste

VIP Petcare, partnered with Tractor Supply, is seeking a Pet Care Assistant to support in-clinic services in Naperville, Illinois. You will collect payments, assist with vaccines and microchips, and guide pet parents through the clinic process while upholding safety and hygiene standards.

Applicants must be 18+, have a valid driver's license, and prior customer service experience. The role requires flexibility for long shifts, weekend work, and outdoor clinic activity in a mobile vet service

Qualifications

• Must be 18+ with valid driver's license and VIP Petcare Pass MVR Check, reliable transportation to and from work.
• High School Diploma or equivalent required.

Responsabilités

• Collect payment, dispense and label medications, and review discharge paperwork with pet parents.
• Restrain/hold pets for wellness procedures including vaccines, nail trims, and microchips.
• Prepare blood and fecal samples for laboratory testing.
• Drive vans to and from clinics and assist with loading/unloading.
• Recommend services/products based on pet lifestyle and diseases.
• Maintain a clean and sanitary clinic environment and manage inventory.

Connaissances

Customer service

Punctuality

Teamwork

Computer literacy

Organizational skills

Adaptability

Formation

High School Diploma or equivalent

Outils

iPad

Bluetooth devices

Description du poste

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Provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country. This position will report into the VIP Petcare team. Part- and Full- Time Positions Available.

Essential Duties and Responsibilities (Min 5%)

• Collect payment, dispense and label medication, and review discharge paperwork with pet parents
• Safely restrain / hold pets for wellness procedures including vaccines, nail trims and microchipping
• Collect and prepare blood and fecal samples for laboratory testing
• Drive vans to and from clinics responsibly; load and unload the vans upon arrival and departure (Community Clinics)
• Make recommendations for services and products to every pet, every time, based on the pet's lifestyle and an understanding of canine and feline diseases
• Maintain a clean and sanitary work environment by disinfecting surfaces and equipment between each pet
• Ability to execute inventory processes by maintaining accurate product counts and managing expiration dates for vaccines and products
• Promote a culture of safety in your clinic and live our values while reinforcing our brand promise with pet parents, partners, and team members
• Provide customer service to pet parents by answering questions and assisting them through the clinic process
• Achieve goals as set by your manager including dollars per pet, pets per clinic, preferred product and microchips sold
• Scan pets for microchips
• Prepare canine and feline vaccines
• Establish and maintain effective relationships with pet parents and partners
• Other duties as assigned

Required Qualifications

Experience: Must be 18 years of age or older with a valid driver's license and VIP Petcare Pass MVR Check with reliable transportation to and from work. Previous customer service sales experience.

Education: High School Diploma or equivalent required

Preferred knowledge, skills or abilities

• Present professional appearance and positive conduct
• Punctuality and dependability highly valued
• Navigate computer software (iPad, Bluetooth devices and more)
• Strong organizational, problem-solving, and analytical skills
• Ability to work within a team to meet team goals and objectives
• Comfort level in approaching host location's customers to educate about our clinics
• Ability to adapt to changing priorities

Working Conditions

• Must be able to drive a company vehicle for long hours and in various terrain and weather conditions. Portion of workday spent in vehicle. (Mobile Vet Service - Community Clinics)
• Some outdoor clinic work and activities may be necessary
• Must be able to work for prolonged periods of time in the field, including 12-14-hour days
• Must be able to work weekends, varied weekdays and times, occasional overnights

Physical Requirements

• Standing (not walking)
• Walking