Veterinary Client Services Specialist | Growth & Benefits

Tipp-City-Veterinary-Hospital; Tipp City (OH); On-site; USD 42,408,000 - 65,676,000; Full time

Benefits offered by this job

Hourly pay

Shift differential

Medical, dental & vision insurance

Life & disability insurance

401(k)

Holidays & PTO

Continuing education support

Uniform stipend

Pet discounts

Growth roadmap

Job summary

Tipp City Veterinary Hospital (TCVH) in Tipp City, Ohio is seeking a Customer Service Representative to join our AAHA-accredited team. The role focuses on greeting clients, handling inquiries, scheduling, and payments in a fast-paced, pet-friendly setting.

We offer full-time and part-time positions with competitive hourly pay, benefits, and growth opportunities. Join a supportive hospital that values high-quality care for dogs, cats, exotics, and birds.

Qualifications

• High school diploma or equivalent (required).
• Customer service experience preferred.
• Veterinary or animal care background preferred.
• Positive, professional demeanor.
• Strong communication, organizational, and multitasking skills.
• Willingness to learn and grow through coaching.
• Basic computer literacy (Microsoft Office, email).
• Familiarity with EzyVet software a plus.
• Ability to uphold strict confidentiality with client and patient information.
• Respectful, compassionate approach to people and animals.

Responsibilities

• Greet clients and welcome patients into the hospital.
• Answer phones, schedule appointments, and handle general inquiries.
• Process payments and maintain accurate records.
• Prepare for and assist with patient check-ins and discharges.
• Educate clients about treatments, services, and products.
• Keep exam rooms and the lobby clean and welcoming.
• Support marketing efforts for in-lobby retail products.
• Help manage emergencies according to hospital protocols.
• Assist with special events and cross-train in other roles as needed.

Skills

Customer service

Communication

Computer literacy

EzyVet familiarity

Confidentiality

Veterinary background

Education

High school diploma

Tools

EzyVet

Job description

Tipp City Veterinary Hospital (TCVH) in Tipp City, Ohio is seeking a Customer Service Representative to join our AAHA-accredited team. The role focuses on greeting clients, handling inquiries, scheduling, and payments in a fast-paced, pet-friendly setting.

We offer full-time and part-time positions with competitive hourly pay, benefits, and growth opportunities. Join a supportive hospital that values high-quality care for dogs, cats, exotics, and birds.