Veterinary Client Services Pro — Pet Care Expert

Stonyridge Veterinary Service; Troy (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401k program

Paid time off

Pet discounts

Job summary

Stonyridge Veterinary Service in Troy, OH seeks a Veterinary Client Service Representative to join a Thrive Pet Healthcare partner team. The role focuses on accurate client interactions, appointment scheduling, fee explanations, and product recommendations in a busy veterinary setting.

You will assist clients with pets, manage records, and help educate on pet care while contributing to a compassionate, service‑oriented hospital culture.

Qualifications

• Previous customer service experience is required.
• Experience in veterinary medicine, animal care, or human medical background is highly preferred.
• Has a flexible schedule and ability to multi-task.
• Must enjoy working with people and animals.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (heartworm prevention, housebreaking, flea & tick control).
• Managing medical records, charts, reports, and correspondence.

Skills

Customer service

Vet experience

Job description

Stonyridge Veterinary Service in Troy, OH seeks a Veterinary Client Service Representative to join a Thrive Pet Healthcare partner team. The role focuses on accurate client interactions, appointment scheduling, fee explanations, and product recommendations in a busy veterinary setting.

You will assist clients with pets, manage records, and help educate on pet care while contributing to a compassionate, service‑oriented hospital culture.