Veterinary Client Services Manager - Lead CSR Team

Points East Veterinary Specialty Hospital of Wilmington; Wilmington (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Shift Differential

Tuition assistance

Medical plans

Job summary

Points East Veterinary Specialty Hospital of Wilmington is seeking a Customer Service Manager for our new Wilmington, NC location. You will lead the CSR team, ensure exceptional client experiences, and optimize front desk operations in a growing emergency and specialty hospital.

Ideal candidates bring strong leadership, excellent communication, and the ability to manage multiple priorities while supporting a diverse team.

Qualifications

• Experience in customer service or management role.
• Strong conflict resolution and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Experience with inventory management and vendor relations.
• Ability to manage multiple tasks in a fast-paced environment.
• Flexibility to adapt to changing schedules.

Responsibilities

• Team Leadership: Supervise, support, and mentor the CSR team to maintain high standards of client care and professionalism.
• Conflict Resolution: Address client and staff concerns promptly and professionally, working to resolve issues in a way that upholds our commitment to service excellence.
• Inventory and Supplies Management: Ensure adequate inventory levels and supplies for the front desk and other related areas, working with vendors and internal teams as needed.
• Third-Party Service Management: Oversee relationships with third-party service providers, ensuring seamless integration and support for hospital operations.
• Departmental Collaboration: Act as a liaison between the CSR team and other hospital departments, facilitating communication and teamwork.
• Schedule Flexibility: While the typical schedule is Monday through Friday, flexibility is required to cover shifts and meet hospital needs, including evenings, weekends, and holidays as necessary.
• Training and Development: Assist in training new CSRs and providing ongoing development opportunities to enhance team performance.

Skills

Customer service

Team leadership

Conflict resolution

Communication

Inventory management

Vendor relations

Multitasking

Flexibility

Education

Associate degree or higher

Tools

Microsoft Office

Job description

Points East Veterinary Specialty Hospital of Wilmington is seeking a Customer Service Manager for our new Wilmington, NC location. You will lead the CSR team, ensure exceptional client experiences, and optimize front desk operations in a growing emergency and specialty hospital.

Ideal candidates bring strong leadership, excellent communication, and the ability to manage multiple priorities while supporting a diverse team.