Veterinary Client Services & Billing Specialist

Veritasvetpartners; Denver (CO); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401(k) with company match

Paid time off

6 weeks paid parental leave

Mental health support

Pet discounts

Life insurance

Job summary

Veritas Veterinary Partners, Denver Veterinary Specialists (DVS) Wash Park, seeks a Client Service Representative to join a growing specialty team. Front desk duties include scheduling, billing coordination, and client communication as the practice opens with surgical services and expands to additional specialties.

Training provided prior to Wash Park opening; initial training at Wheat Ridge Animal Hospital with an anticipated December 2026 opening.

Qualifications

• Previous experience in customer service required; veterinary or medical front-desk experience preferred
• Strong communication skills, both in person and over the phone
• Ability to multitask and remain calm in a fast-paced, specialty environment
• Excellent attention to detail and organizational skills
• Professional, compassionate, and client-focused demeanor
• Comfortable using computer systems for scheduling, billing, and medical records
• Billing, accounts receivable, or pet insurance claims experience preferred
• Comfortable discussing estimates and costs with clients in a clear, compassionate way

Responsibilities

• Greet clients and patients in a professional, welcoming manner
• Answer phones, schedule appointments, and manage referrals for surgical and specialty services
• Accurately enter and maintain client and patient information
• Prepare and review treatment estimates with clients, including surgical estimates and required deposits
• Ensure all services and charges are accurately captured on invoices, working with the medical team to resolve discrepancies
• Process payments, deposits, refunds, and account adjustments according to hospital policy
• Assist clients with payment plans and third-party financing options
• Complete daily transaction reconciliation and end-of-day close-out reports
• Monitor accounts receivable and follow up with clients on outstanding balances
• Assist clients with pet insurance claims and required documentation
• Communicate clearly with clients regarding appointments, directions, and general service information
• Support client education and follow-up communication as directed by the medical team
• Maintain a clean, organized, and efficient front desk and lobby area
• Collaborate closely with veterinarians, technicians, and assistants to ensure excellent client experience

Skills

Customer service

Communication

Front desk

Billing

Attention to detail

Multitasking

Tools

Billing software

Job description

Veritas Veterinary Partners, Denver Veterinary Specialists (DVS) Wash Park, seeks a Client Service Representative to join a growing specialty team. Front desk duties include scheduling, billing coordination, and client communication as the practice opens with surgical services and expands to additional specialties.

Training provided prior to Wash Park opening; initial training at Wheat Ridge Animal Hospital with an anticipated December 2026 opening.