Veterinary Client Service Supervisor

Accreditation Council for Graduate Medical Education; Spring (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a passionate Client Service Supervisor to lead a dedicated team in providing exceptional customer service and patient care. This role involves guiding daily activities, ensuring seamless operations, and fostering a collaborative environment. With a focus on continuous improvement and team development, this position offers opportunities for career growth and skill enhancement. Join a company that prioritizes pet care and employee well-being, providing comprehensive benefits and a supportive culture. If you're ready to make a difference in the lives of pets and their owners, this is the perfect opportunity for you.

Benefits

Trupanion Pet Insurance

Discounts on Pet Treatments

Annual Education Allowances

Flexible Schedules

401(k)

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Qualifications

• Strong leadership skills to guide the Client Services Team effectively.
• Excellent time management and organizational abilities.

Responsibilities

• Allocate schedules and manage client service operations.
• Coach team members to enhance client satisfaction.

Skills

Leadership

Time Management

Organizational Skills

Customer Service

Communication

Education

High School Diploma

Bachelor's Degree

Job description

BluePearl Pet Hospital in Spring, TX is currently seeking a new Client Service Supervisor to join our team!

Are you a passionate leader ready to make a difference? Do you have excellent time management, follow-through, and organizational skills? Do you love building successful teams that provide premier customer service and patient care?

If you answered yes, then please check out this exciting new opportunity.

The Client Service Supervisor (CSS) guides the daily activities of the Client Services Team (CST) under the direction of the Client Services Manager (CSM). Key responsibilities include facilitating communication between Client Services and other hospital departments to ensure smooth and efficient operations, especially in the absence of the CSM. The CSS ensures that services are seamless from start to finish of each client and patient visit.

As the Client Service Supervisor, you will:

1. Allocate schedule distribution: approximately 80% client service coordinator (CSC) duties and 20% administrative tasks, depending on staffing needs.
2. Guide the Client Service Team Leader in scheduling client service associates cost-effectively to meet or exceed client needs at each shift.
3. Serve as an integral management team member, acting as the link between clients, patients, and caregivers, and providing feedback to co-managers on issues affecting client satisfaction.
4. Communicate clearly with client service associates both individually and in groups to ensure understanding of new ideas, policies, and ongoing updates.
5. Coach associates to proactively address client needs and handle escalated or stressful situations effectively.
6. Plan and conduct regular team meetings.
7. Seek continuous improvement in client service through ongoing training, input from team members, and feedback from doctors and management.
8. Meet personally with clients to discuss concerns and questions about services.
9. Perform other duties as assigned.

Why BluePearl?

• We are passionate about pets, offering benefits like Trupanion pet insurance and discounts on pet treatments, procedures, and food.
• We support career growth through skill-based leveling, talent development programs, and leadership workshops, with opportunities to advance within Mars Veterinary Health.
• We prioritize continuous learning with annual education allowances, free training sessions, and access to over 2,000 medical journals through BluePearl University.
• Our benefits include medical, dental, vision, and life insurance; parental leave; flexible schedules; 401(k); paid time off; and support for maintaining a healthy lifestyle from a licensed social worker.
• We foster a family-like culture focused on collaboration and remarkable pet care.

BluePearl is committed to diversity and equal opportunity. We welcome applicants regardless of race, color, national origin, religion, sex, age, disability, or other protected characteristics. Assistance or accommodations are available upon request during the application process. We are a drug-free workplace.