Veterinary Client Service Representative/ Veterinary Assistant

Community Options, Inc.; Hamburg (NJ); On-site; USD 35,000 - 45,000; Part time

Job summary

The Hamburg Veterinary Clinic is seeking a part-time Veterinary Client Service Representative to manage client interactions and support veterinary staff. This role involves multitasking, excellent customer service, and effective communication in a fast-paced environment. You will play a vital role in ensuring a smooth process for clients and their pets while maintaining high standards of service.

Qualifications

• Candidates should have 2 years of experience in a veterinary setting or related role.
• Excellent phone and computer skills required.
• Must possess strong communication and problem-solving abilities.

Responsibilities

• Manage multiple phone lines and book appointments.
• Educate clients about preventative care and answer questions.
• Assist doctors and technicians in medical treatments.

Skills

Client service

Multi-tasking

Communication

Problem solving

Computer skills

Education

2 years of professional experience in a veterinary clinical setting

Job description

Veterinary Client Service Representative/ Veterinary Assistant

Veterinary Client Service Representative/ Veterinary Assistant

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Description

Hamburg Veterinary Clinic, located in northern New Jersey, is looking for a part time Client Service Representative to join our team. This position is responsible for managing multiple phone lines simultaneously, booking appointments, checking in/out clients, and processing payments.

Description

Hamburg Veterinary Clinic, located in northern New Jersey, is looking for a part time Client Service Representative to join our team. This position is responsible for managing multiple phone lines simultaneously, booking appointments, checking in/out clients, and processing payments.

Must have excellent skills in multi-tasking, client service, and communication. We are looking for someone with a great attitude, outgoing personality, a high level of computer proficiency and exceptional telephone skills. Applicants must be team players who enjoy working in a fast-paced environment. This is a full-timeposition, approx. 32 hours, with flexibility to work additional hours.

CSR Responsibilities And Duties

• Greet patients, their pets, vendors, and other visitors to our medical office
• Educate clients on the importance of preventative care
• Answer patient questions, provide assistance and directions when necessary
• Field all phone calls and send emails
• Utilize our medical office software to schedule new and follow-up appointments for our patients
• Register new patients and update necessary records
• Process bills, invoices, and patient payments in office
  
  

Vet Assistant Responsibilities And Duties

• Animal handling and restraint
• Assist doctors and technicians with medical treatments, diagnostic tests, and procedures
• Obtain health history from clients and ensure documentation is accurate and complete within the electronic medical record
• Maintain cleanliness of treatment and patient areas
• Restock and organize medical supplies
• Constantly advance your knowledgebase and skill set
  
  

Skills And Qualifications

• 2 years of professional experience in a veterinary clinical setting (CSR, kennel attendant, vet assistant, other), preferred
• Candidates must be willing to be cross-trained as a Veterinary Assistant.
• Excellent phone and computer skills
• Must possess excellent communication skills and the ability to problem solve and handle multiple tasks
• Must have the ability to adjust to changes in the environmentand able to handle stress in a calm manner
• Must be a team player, have patience and maintain a positive attitude.
• Must be able to anticipate and be detail oriented due to the high level of quality medicine.Must be able to lift and restrain pets of at least 40 pounds.
  
  

Hamburg Veterinary Clinic has proudly served the communities of Hamburg, New Jersey and Sussex County since 1971. We are a full service animal hospital that has remained as dedicated to excellence in the field of veterinary medicine as we were when we first opened our doors. Our practice continues to provide a full range of veterinary services to cats and dogs with a focus on individual attention to each patient and disease prevention. Our belief that quality veterinary care should place value on pet owners just as much as the well-being of their animals means that we are also dedicated to making sure that clients receive the best customer service available at every stage of their visit.

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Veterinary Services

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