Veterinary Client Service Representative I/II (CARE)

UF ECE Ambassadors; Gainesville (FL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

UF Small Animal Hospital Client Services is recruiting Client Service Representatives to support our specialty services. We are looking for excellent communicators who thrive in a busy environment with many opportunities to problem solve, communicate, and support efficiency on a daily basis.

These positions are integral members of the patient care team and act as a point person for communication with clients, referring veterinarians, and other areas of the hospital.

Qualifications

• High school diploma or equivalent and one year relevant experience for CSR I.
• High school diploma or equivalent and three years relevant experience for CSR II.

Responsibilities

• Facilitate client visits and direct communications during visits.
• Act as liaison between clients and staff to ensure smooth visits.
• Empathize with distressed clients and problem-solve to reduce delays.
• Maintain strong public relation and organizational skills and project a professional image.

Skills

Excellent communication

Empathy

Public relations

Interpersonal skills

Team player

Education

High school diploma or equivalent

College coursework or vocational training substitute

Job description

Classification Title

Client Service Representative I/II (CARE)

Classification Minimum Requirements

Veterinary CSR I: High school diploma or equivalent and one year relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Veterinary CSR II: High school diploma or equivalent and three years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Job Description

The UF Small Animal Hospital Client Services is recruiting for Client Service Representatives supporting our specialty services. We are looking for excellent communicators who thrive in a busy environment with many opportunities to problem solve, communicate, and support efficiency on a daily basis. These positions are integral members of the patient care team and act as a point person for communication with clients, referring veterinarians, and other areas of the hospital.

This position is responsible for facilitating client’s visits, directing communications with clients during their visit, and acting as a liaison between the client and the staff to ensure the visit goes smoothly. Individual must possess the ability to empathize with clients that are distressed by long waits, scheduling glitches, and other problems. Individual should genuinely care about people and animals, possess excellent communication skills, be highly organized, have strong public relation skills, the initiative to problem solve, active listening skills, confidence in handling customer interactions, relationship building skills, strong interpersonal skills, and project a professional image. Must be outgoing, full of enthusiasm and a team player.

Available Shifts

• Monday through Friday, 7 a.m. to 4 p.m.
• Monday through Friday, 9 a.m. to 6 p.m.

Expected Salary

$19 - $21 hourly

Preferred

Experience in veterinary medicine or in a clinic environment

This is a CARE position offering limited benefits, including health insurance and paid time off. When appropriate certifications are achieved, promotional opportunities to a level II title may be available. This position will also become eligible for transition into a TEAMS (staff) salary plan.

This position is eligible for Veteran’s preference. If you are claiming Veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required: Yes; Must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist and stand for an extended period of time.