Client Services Representative

Talentify; Boston (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health

Dental

Vision

HSA/FSA

401k with matching contribution

Vacation/Holiday/Sick Pay

Continuing Education Allowance

MBTA/Commuter Subsidy

Paid Incentives

Job summary

Back Bay Veterinary Clinic in Boston is seeking a Full-time Client Service Representative to join a positive team that prioritizes clear communication and collaborative decision making.

You will support day-to-day client interactions with pet owners and coordinate with veterinarians to ensure smooth care for our patients.

If you bring an outgoing, kind personality and strong communication skills, you will thrive in this role and help our clients feel confident in their pet's care.

Qualifications

• Outgoing and kind personality with a positive outlook.
• Exceptional communication skills and the ability to handle owner and veterinarian interactions.
• Experience in animal health and ability to manage medical cases with owners and veterinarians.

Skills

Communication skills

Customer service

Team collaboration

Job description

Job Description

Back Bay Veterinary Clinic is passionate about building the ultimate bond and experience between pet parents and our veterinary team. Providing our companion animals with exceptional medical care is what sets us above the rest.

What we are looking for:

A Full-time Client Service Representative who desires to be apart of a positive working environment that encourages open lines of communication and collaborative decision making. Our team supports and manages the day to day responsibilities of helping animals and owners live their best lives.

Who you are:

An outgoing and kind personality with a positive outlook. Exceptional communication skills, previous experience in animal health and the ability to work with owners and veterinarians in management of medical cases.

Benefits:

• Health
• Dental
• Vision
• HSA/FSA
• 401k with matching contribution
• Vacation/Holiday/Sick Pay
• Continuing Education Allowance
• MBTA/Commuter Subsidy
• Paid Incentives

What our clients say about us:

"Hands down the best veterinary service I have ever received. Such a dedicated team of absolute professionals committed to the health and well being of their patients, and the clear, friendly communication to the clients. Bravo!"

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose

Give pets and the people who love them more quality years together

Mission

Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values

Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.