Veterinary Assistant/Client Service Representative

Thrive Pet Healthcare; Derry (NH); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Job summary

Orchard Village Animal Clinic in Derry, NY is seeking a Veterinary Assistant/Client Service Representative to join a hybrid role, combining clinical support with front desk duties. You will assist veterinarians, educate clients, and maintain patient records while contributing to a welcoming clinic environment.

The position offers 30–40 hours weekly, with responsibilities spanning clinical support, client communication, and inventory tasks.

Qualifications

• At least 1 year of experience in animal husbandry.
• Attention to detail and organizational skills.
• High school diploma or equivalent, AAS or higher preferred.
• Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.
• Inventory/purchasing experience preferred but not required

Responsibilities

• Communicating and educating clients on medical procedures and next steps.
• Assisting DVMs and LVTs with patients during pre-op, surgery, and post-op.
• Stocking exam and treatment rooms with supplies, maintaining a sterile environment for treatment, x-ray, surgery, labs, and isolation wards.
• Utilizing computer information systems to record patient history, update, and maintain medical records.
• Precisely dispenses pharmaceuticals as required.
• Place weekly inventory orders, manage on-hand inventory, receive shipments, and process returns/damaged goods.

Skills

Animal care experience

Attention to detail

Organizational skills

Lift up to 50 pounds

Inventory/purchasing experience

Education

High school diploma or equivalent, AAS or higher preferred

Job description

Veterinary Assistant/Client Service Representative

Orchard Village Animal Clinic

Derry, NY

Full-Time

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.

Our Ideal Candidate:

An upbeat, self-starter who is passionate about animal care, highly motivated, and pays attention to detail. Our Veterinary Assistants work side by side with our Veterinarians (DVMs) and Licensed Vet Technicians (LVTs) during procedures. This is a hybrid role at will also require working at the front desk. Our team is focused on providing a welcoming and educational environment for clients and pets. This experience starts when the client walks through our door and speaks with our Client Service Representatives. A full-time position would require working between 30-40 hours a week.

Veterinary Assistant Job Duties:

• Communicating and educating clients on medical procedures and next steps.
• Assisting DVMs and LVTs with patients during pre-op, surgery, and post-op.
• Stocking exam and treatment rooms with supplies, maintaining a sterile environment for treatment, x-ray, surgery, labs, and isolation wards.
• Utilizing computer information systems to record patient history, update, and maintain medical records.
• Precisely dispenses pharmaceuticals as required.
• Place weekly inventory orders, manage on-hand inventory, receive shipments, and process returns/damaged goods.

Client Service Job Duties:

• Communicating via phone, email, and in person with clients and actively listening to their concerns.
• Processing client payments and invoices.
• Scheduling and confirming appointments with patients.
• Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.

Job Requirements:

• At least 1 year of experience in animal husbandry.
• Attention to detail and organizational skills.
• High school diploma or equivalent, AAS or higher preferred.
• Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.
• Inventory/purchasing experience preferred but not required

Benefits - our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match

Mental health resources, including easy access to therapy through Lyra Health

• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care

Expert advice, support and network discounts for fertility and family planning

• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

Who We Are

Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.

Our Support Office teams' power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions - all while having plenty of fun along the way.

We nurture pets & people through meaningful relationships and exceptional pet care-and we are united by a shared set of values.

• Service - delivering exceptional service
• Empathy - leading with care
• Accountability - achieve meaningful outcomes
• Joy - be a source of light
• Exploration - learn to fuel growth
• Team - connect for success

Read more about us here.

Compensation negotiable based on credentials and experience with a starting rate ranging from $17-19/hr. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.