Veterinary Client Service Representative

XPrep Learning Solutions LLC; South Riding, Northern (VA, KY); Hybrid; USD 25,000 - 28,000; Part time

Job summary

Dulles South Veterinary Center in South Riding, VA is seeking a part-time Veterinary Client Service Representative to join Thrive Pet Healthcare. You will welcome clients, coordinate appointments, and guide visitors through check-in to ensure smooth visits.

The role emphasizes compassionate customer service, strong communication and organization. Compensation starts at $18-$20 per hour, with growth opportunities through Thrive programs; benefits may apply for full-time positions.

Qualifications

• Minimum 2 years of client/customer service experience required
• Veterinary clinic experience strongly preferred
• Positive work attitude
• Self-motivated
• Excellent communication and organization skills

Responsibilities

• Coordinate appointments and client communications from check-in to discharge
• Guide visitors through the check-in process and ensure compassionate client care
• Support patient admissions and discharges with attention to detail and accuracy
• Maintain welcoming environment and reflect Thrive Pet Healthcare standards
• Reflect exceptional care and compassion in every client interaction

Skills

Customer Service

Communication

Organization

Positive Attitude

Self-motivated

Job description

Dulles South Veterinary Center is looking for a part-time Veterinary Client Service Representative to join our team as part of the Thrive Pet Healthcare community in South Riding, VA.

About You

You’ll play an important role in pets’ lives by creating a welcoming and supportive experience for their families from start to finish. Your life-changing work will range from coordinating appointments, managing client communications and guiding visitors through the check-in process, to support services including patient admissions, discharges and ensuring every client interaction reflects exceptional care and compassion.

Your Experience & Skills

• Minimum 2 years of Client/Customer Service related experience required
• Experience in a veterinary clinic setting strongly preferred
• Possesses a positive work attitude
• Self-motivated
• Excellent communication and organization skills

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

Compensation is negotiable based on experience and credentials, with an expected starting range of $18 - $20 / hour. The actual compensation will carefully consider a wide range of factors including your skills, qualifications, experience, and location.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people-through mentorship, leadership programs, continuing education, and well-being initiatives-so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler- giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.