Veterinary Client Service Representative

Dynamite Animal Hospital; Scottsdale (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Dynamite Animal Hospital is seeking a Client Service Representative in Scottsdale, AZ. The role involves greeting clients, scheduling appointments, and maintaining records while ensuring excellent customer service. Ideal candidates are friendly, empathetic, and have a passion for pets.

Benefits

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Pet perks and veterinary service discounts

Scholarship opportunities

Qualifications

• 1 year experience in veterinary medicine preferred.
• Friendly and outgoing with a love for pets and people.

Responsibilities

• Greet clients and their pets, helping with registration.
• Schedule appointments and maintain client records.
• Ensure financial responsibilities are met at the front desk.

Skills

Customer service

Communication

Multi-tasking

Empathy

Job description

Veterinary Client Service Representative

Dynamite Animal Hospital

Scottsdale, AZ

Dynamite Animal Hospital is looking to add a Client Service Representative (CSR) to their team!

As a Client Service Representative (CSR), you’ll play an important role in pets’ lives by providing care for our precious patients, while coordinating and representing all facets of client services. Our CSR’s are friendly, professional, courteous and show urgency and appropriate concern at all times. They must be efficient in handling difficult situations and skilled at basic accounting and cash handling.

Role Responsibilities:

1. Help strengthen relationships with our clients by greeting them and their pet! Help new clients complete registration and notify them of expected wait times.
2. Educate clients and answer non-medical inquiries
3. Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed. Regular monitoring of email and faxes.
4. Schedule appointments, including in-office diagnostics and communicate with referring hospital staff to access patient records. Create appointment reminders, reschedule missed appointments.
5. Maintain computer records with up-to-date client and patient data, verify each patient entering the hospital.
6. Maintain front desk, reception area, waiting areas, and exam rooms in a neat and clean manner.
7. Ensure financial responsibilities are met. Review charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer-generated reporting.
8. Be willing to guide, mentor, and support fellow team members.

Experience & Skills Requirements:

The ideal applicant will be friendly and outgoing, with a love for both pets and people, along with a great attitude and a big smile!

• Customer service experience and/or 1 year experience in veterinary medicine are highly preferred
• Great communication skills - Team oriented with an ability to collaborate and support each other
• Outstanding multi-tasker
• Must be able to work rotating weekends and certain holidays
• Desire to practice empathetic, gold standard medicine benefiting our patients
• Are paw-sitive, kind and provide trustworthy communication to the patients, team members, and clients.
• Have the desire to constantly grow and advance as a valued member!

About the Hospital

At Dynamite Animal Hospital, we offer primary care, emergency care, urgent care, bathing, and grooming for dogs and cats in Scottsdale, Rio Verde, Carefree, Phoenix, and Cave Creek. We are proud to be Feline Friendly.

We are a full-service veterinary hospital and grooming salon located in North Scottsdale, Arizona since March 2002. Our core values embody how we treat our patients, our clients, and our team members. At the heart of our values is treating the whole patient (Mind, Body, and Soul). With this in mind, we work hard to make each visit as enjoyable as possible realizing that emotional well-being is directly related to physical well-being.

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long-term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including 24/7 access to Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Employer-sponsored childcare and elder care
• Personalized care for every family-forming journey
• Discretionary funds and FREE CE courses
• Pet perks and veterinary service discounts
• Student loan management tools and assistance

Provide your best care with more bridges and less barriers.

We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.

Support for you is as vital as the support you provide.

You’ll Thrive with Us

At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital
• Scholarship opportunities and tuition reimbursement
• Move into any specialty, hospital type, or environment – across the nation.
• Leadership training for a thriving and long career in the veterinary profession.

About Thrive

Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.

We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.

We believe that supporting our people is the key to helping pets thrive through every stage of life.

Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.