Veterinary Client Service Representative

medvet; North Little Rock (AR, NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health Benefits

Vision and Dental

401k with Company Match

Paid Time Off (PTO)

Shift Differentials and On-call Pay

Uniform Allowance

Employee Pet Discounts

Continuing Education Opportunities

Job summary

MedVet is seeking a Client Service Representative to be the first point of contact for clients, ensuring compassionate, efficient service in a fast-paced veterinary setting. You’ll handle check-ins, phone calls, medical records, and payments while upholding our standards of care.

Strong communication, data entry accuracy, and ability to stay calm under pressure are essential. Veterinary experience is preferred, and opportunities for career growth are available.

Qualifications

• Experience in a veterinary setting is preferred.
• Strong communication and interpersonal skills.
• Excellent organization and data-entry accuracy.

Responsibilities

• Greet and check-in clients and escort them and their pets to exam rooms.
• Answer telephones, transfer calls, and manage messages.
• Maintain medical records, charts, reports and correspondence.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Teamwork

Compassion under pressure

Tools

Microsoft Word

Microsoft Excel

Job description

Client Service Representative

MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology, and so much more! We are looking for collaborative and driven people to join our clinical team.

We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates.

Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintain a compassionate yet professional composure.

What you’ll do:

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Who you are:

• Ability to remain composed in stressful and emotional situations
• Excellent verbal and written communication skills
• Excellent client service skills and phone etiquette
• Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously
• Sense of urgency within a fast-paced environment
• Some flexibility with work hours and able to work additional hours when necessary
• Critical thinking skills and ability to anticipate needs inter & intra-departmentally
• General computer competency required including Microsoft Word and Excel
• Previous experience in veterinary setting (preferred)

Perks and Benefits include:

• Strong career growth and personal development opportunities
• Comprehensive Health Benefits
• Vision and Dental
• HSA, FSA and Independent Care Spending
• 401k with Employer Match
• Paid Time Off (PTO)
• Shift Differentials and On-callPay
• Uniform Allowance
• Employee Pet Discounts
• Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability
• Continuing Education Opportunities and Assistance Program

Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization, therefore employment with MedVet is dependent upon the passing of a drug screen and background check.