Veterinary Client Service Representative

SPCA Florida; Lakeland (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive hourly pay

Health insurance contributions

Paid holidays

Paid time off after 60 days

403(b) retirement plan

Opportunities for career growth

Employee assistance program

Job summary

SPCA Florida is seeking a dedicated Veterinary Client Service Representative in Lakeland, FL. This role focuses on providing exceptional customer service while managing appointments and client communications.

The ideal candidate loves animals, excels in client interaction, and is ready to thrive in a supportive team culture. Enjoy diverse experiences in a positive work environment without weekend duties, while making a meaningful difference in the lives of pets and their owners.

Qualifications

• Kind-hearted and empathetic individuals who genuinely care about clients and their pets.
• A collaborative team player who values respect, positivity, and a drama-free work environment.
• Knowledge of general office practices and procedures.

Responsibilities

• Serve as the primary point of contact for clients, providing exceptional customer service.
• Schedule appointments and maintain the appointment calendar for clients.
• Coordinate and communicate with veterinary staff to ensure efficient delivery of services.
• Remain calm in stressful situations while interacting with clients in person and on the phone.
• Maintain accurate client records and update client information as necessary.

Skills

Customer service

Client communication

Empathy

Multitasking

Receptionist experience

Education

High school diploma or equivalent

Experience in a medical environment

Job description

Position:Veterinary Client Service Representative

Location: Lakeland, FL

Job Id:222-343

# of Openings:1

Veterinary Client Service Representative with NO Weekends

We are in search of a Veterinary Client Service Representative who is dedicated to customer service, patient care, and thrives in a collaborative environment. We are looking for an individual who not only loves dogs and cats but also excels in client communication and is committed to delivering the best possible care to our clients and their animals in our community.

Why You Will Love Working for SPCA Florida Veterinary Clinic:

• Amazing Work Environment: We're more than just coworkers—we’re a family! Our veterinary clinic is known for its positive, supportive, and fun atmosphere where you’ll truly feel valued. Supportive environment where your voice matters, and a gossip-free culture is actively practiced
• State-of-the-Art Facility: Work in a well-equipped public clinic that supports high-quality care and offers the tools you need to thrive.
• Growth Opportunities: Be part of a team that’s committed to your success and development—whether it's learning new skills or advancing in your career! We pride ourselves on a welcoming learning environment where team members feel safe to advance their skills and seek guidance from each other while practicing quality medicine and patient care. We support and encourage each other and love to celebrate wins, big or small.
• Diverse Experiences: Work with a variety of caseloads, each with unique medical, behavioral, and environmental needs, keeping every day exciting.
• Work-life Balance: We are committed to offering a benefits package that supports your life, well-being, and thank you for the care you give our animals every day. Just because veterinary medicine is your calling in life doesn’t mean you shouldn’t have a life outside of your job.

What's In It for You?

• Competitive hourly pay based on experience
• 403(b) Retirement Plan
• Paid Holidays
• Ten (10) days (80 hours) of Paid Time Off after 60 days of employment during your first year
• Health Insurance with SPCA Florida contributes approximately 75% of the premium
• Dental and Vision Insurance
• $30,000 of employer-paid Life Insurance at no cost to you
• Opportunities for career growth, advancement, and professional development
• Eligibility for Public Service Loan Forgiveness (PSLF)
• Employee Assistance Program (EAP) because we recognize that animal welfare can be both emotionally and mentally demanding, and we are committed to supporting your well-being
• Bereavement Leave, including up to three (3) paid days to allow time for healing and supporting loved ones
• Up to 40 hours of paid Jury Duty leave
• Continuing Education opportunities to help you grow in your career
• No weekend work, with a strong emphasis on work-life balance
• The opportunity to make a meaningful difference in the lives of pets and the people who love them
• The chance to support SPCA Florida's mission of saving as many animal lives as possible
• A positive, collaborative, supportive, and mission-driven workplace culture
• An amazing family-like team that is passionate about helping animals and serving the community

What You’ll Be Doing:

• Serve as the primary point of contact for clients, providing exceptional customer service to make our clients feel welcomed and appreciated
• Schedule appointments and maintain the appointment calendar for clients
• Coordinate and communicate with veterinary staff to ensure efficient and timely delivery of services
• Remain calm in stressful and emotional situations while confidently interacting with clients in person and on the phone.
• Maintain accurate client records and update client information as necessary
• Manage the financial needs of the hospital by maintaining accurate balances through the collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations, veterinary procedures, medication administration, and all other hospital services/procedures.
• Demonstrate the ability to show empathy toward clients and treat pets with compassion and respect.

What We’re Looking For

• Kind-hearted and empathetic individuals who genuinely care about clients and their pets.
• A people-oriented professional who remains friendly and courteous, even in high-stress situations.
• A smart, resourceful multitasker with the ability to manage multiple responsibilities efficiently.
• A collaborative team player who values respect, positivity, and a drama-free work environment.
• Flexible in attitude and adaptable in work habits.
• High school diploma or equivalent required.
• A minimum of one year of recent experience in a medical environment (preferably a veterinary facility) with increasing responsibilities. An equivalent combination of education and experience directly related to the position may be considered.
• Knowledge of general office practices and procedures, including receptionist experience.
• Ability to perform clerical duties with speed and accuracy, operate a multi-line telephone system, handle cash and other forms of payment, and interact closely with clients and patients daily.
• Bilingual skills are a plus.
• Ability to quickly learn, pronounce, understand, and accurately spell commonly used veterinary terms.

At SPCA Florida, we pride ourselves on balancing professional excellence with a supportive, positive workplace culture.

We are committed to being an Equal Opportunity Employer and maintaining a Drug-Free Workplace, which includes conducting background checks.