Veterinary Client Service Representative

Accreditation Council for Graduate Medical Education; Jacksonville (FL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

401(k) with employer match

Mental health resources

Paid parental leave

Pet-adoption leave

Personalized care for family-forming journeys

Veterinary service discounts

Student loan management tools

Job summary

Capital Veterinary Specialists in Jacksonville, Florida is seeking a Veterinary Client Service Representative to join their team. The role involves exceptional customer service, managing appointment schedules, and supporting veterinary staff.

Candidates should have a high school diploma, experience in veterinary customer service, and strong communication skills. The position offers competitive pay starting at $18 per hour, with additional benefits including 401(k) match and mental health resources.

Qualifications

• Fluent in English (reading, writing, speaking).
• 2-4 years of veterinary customer service experience.
• Comfortable around cats and dogs and other animals.

Responsibilities

• Greet clients and patients, delivering exceptional customer service.
• Manage appointment schedules and confirm upcoming appointments.
• Document all communications and ensure accuracy.

Skills

Customer service

Team leadership

Communication skills

Organizational skills

Microsoft Office

Adaptability

Education

High school diploma

Job description

Veterinary Client Service Representative

Capital Veterinary Specialists is looking for a Veterinary Client Service Representative to join our team as part of the Thrive Pet Healthcare community.

Schedule: 4 – ten‑hour shifts, every other weekend required. Location: Jacksonville, Florida.

About You

We are seeking an individual with strong emotional competencies who delivers exceptional customer service, demonstrates a warm personality, and has experience in customer service leadership. Preferred experience includes a specialty and/or emergency setting.

Qualifications

• High school diploma
• Fluent in English (reading, writing, speaking)
• Working knowledge of Microsoft Office, Windows platform, and email
• Experience in team scheduling
• 2–4 years of veterinary customer service experience
• Highly developed written and communication skills
• Exceptionally organized with strong attention to detail
• Ability to adapt and work well in a busy environment
• Ability to lead a team of client service representatives
• Ensure all client and patient information is accurate, schedule appointments, and obtain appropriate signatures
• Document all client correspondence and retrieve requested information from medical records
• Help create accurate, timely medical records by verifying charges, scanning paperwork, and attaching records
• Support service departments with administrative needs including scanning, faxes, entering patient weights, and contacting clients for paperwork and deposits
• Accurately process client payments, including cash, credit, check, scratch‑pay, and Care Credit
• Must be comfortable around cats and dogs and other animals
• Able to lift up to 30 lbs without assistance

Responsibilities

• Professionally greet clients and patients, deliver exceptional customer service, and answer all client questions and concerns in a friendly, kind, and informative manner
• Communicate and collaborate with staff regarding patient care and client questions
• Document all communications and conversations
• Maintain communal areas such as the lobby and exam rooms
• Perform administrative intake duties and general administrative tasks
• Manage appointment schedule and confirm upcoming appointments
• Maintain a positive attitude while being courteous, professional, and kind
• Foster an enthusiastic, collaborative, and respectful team culture
• Train new team members and promote a positive learning environment
• Ensure each client interaction is handled with care and efficiency

Working Conditions

Exposure may occur to biohazardous substances, chemical hazards, unpleasant odors, loud noises, animal feces, and emotionally stressful situations.

Benefits

• Competitive pay
• 401(k) with employer match
• Mental health resources, including 24/7 access to Lyra Health
• Paid parental leave
• Pet‑adoption leave
• Employer‑sponsored childcare and elder care
• Personalized care for every family‑forming journey
• Discretionary funds and free CE courses
• Pet perks and veterinary service discounts
• Student loan management tools and assistance

Compensation

Hourly pay rate starting at $18 per hour; negotiable based on credentials and experience.

Commitment

We are committed to creating a culture where everyone from all backgrounds can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate diverse voices.