Veterinary Client Service Representative

Thrive Pet Healthcare; Farmington (AR); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off - 8 weeks parental leave

Health/dental/vision benefits

Pet perks - free exams

401k program

Job summary

Farmington Veterinary Clinic, a Thrive Pet Healthcare partner, seeks a Veterinary Client Service Representative to greet clients and pets warmly, answer inquiries, and manage scheduling. You will support the veterinary team, maintain patient records, and contribute to a welcoming, community-focused front desk.

Ideal candidates will have a high school diploma and prior customer service experience; veterinary or medical background is a plus.

Qualifications

• High School diploma or equivalent.
• Previous customer service experience REQUIRED.
• Experience in veterinary or human medicine is highly preferred.

Responsibilities

• Greet clients and pets with warmth and compassion.
• Answer phones, emails and non-medical inquiries.
• Schedule appointments and send/resent reminders.
• Maintain accurate client and patient information.
• Keep front desk, reception, waiting area and exam rooms clean.
• Review charges at checkout and reconcile cash drawer.
• Support teammates and foster a positive, collaborative work environment.

Skills

Communication

Customer service

Education

High School diploma

Job description

Description

Veterinary Client Service Representative

Farmington Veterinary Clinic

Farmington, AR

Full-Time: Flexible weekday/Saturday availability required

Are you someone who thrives in a busy, friendly, and people-focused environment? Do you love connecting with both humans and their pets? If you’re self-driven, positive, and passionate about delivering exceptional customer service, we’d love to meet you!

At Farmington Veterinary Clinic, a Thrive Pet Healthcare partner, our Client Service Representatives are the heartbeat of our front desk—welcoming clients, supporting our veterinary team, and helping create an experience that feels warm, supportive, and community-minded.

Qualifications for role:

• High School diploma or equivalent


• Previous customer service experience REQUIRED


• Previous customer service experience in veterinary medicine/human medicine highly preferred

We're looking for someone who:

• Enjoys talking with people and building genuine connections


• Loves being around animals and supporting their care


• Thrives in a fast-paced, team-oriented environment


• Is self-motivated and eager to learn


• Provides outstanding customer service with a smile


• Values community involvement and giving back

Role Responsibilities:

• Greet clients and pets with warmth and compassion


• Answering phones, emails and non-medical inquiries


• Scheduling appointments


• Creating appointment reminders and rescheduling missed appointmentsMaintaining accurate client and patient information


• Keeping the front desk, reception, waiting area and exam rooms clean


• Reviewing charges at checkout and reconciling the cash drawer accurately


• Supporting teammates and contributing to a positive, collaborative work environment

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU


• Live, virtual interactive workshops to develop valuable leadership skills


• A program designed to teach you the fundamentals of running a pet hospital

Benefits – our care in action

We provide benefits spread comprehensively across your mental, physical, emotional, and financial well-being designed to meet your needs as a unique individual. Some key benefits include:

• Competitive compensation


• Paid time off including 8 weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions


• Top-quality medical, dental, and vision insuranceplus health savings account and flexible spending account


• Pet perks include free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations


• Generously subsidizedbackup and ongoing care supportfor children, adults, and pets


• Mental health benefitsincluding coaching and therapy sessions


• 401k program


• Continuing education anddevelopment supportthrough our library offree CE coursesand paid time off to complete

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.