Veterinary Client Experience Lead

River Oaks Animal Hospital; Myrtle Beach (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

IRA with Employer Matching

Paid Time Off

Paid Holiday Time

Continuing Education Stipend

Uniforms Provided

Health Insurance

Employee Discounts

Community Service Incentives

Employee Assistance Program

Monthly Bonus Program

Job summary

River Oaks Animal Hospital in Myrtle Beach, SC is seeking a Client Advocate to join our front desk team. You will be the primary contact for clients and their pets, creating a welcoming, informative experience from check-in to check-out.

You will collaborate with clinicians and remote staff to maintain smooth daily operations and provide outstanding service. The role emphasizes empathy, clear communication, and a commitment to ethics and integrity while supporting a family-friendly work culture

Qualifications

• Highly motivated, with a passion for animals and providing great customer service.
• Minimum of High School Diploma or equivalent required.
• At least one year of experience in customer service role required.
• At least one year of experience in veterinary practice preferred.
• Working knowledge of standard industry terminology and pet care products.
• Flexible schedule.
• Demonstrated commitment to ethics and integrity.
• Strong interpersonal, written, and verbal communication skills.
• Team player with the ability to work independently to meet deadlines and objectives.
• Strong organization, time management, and attention to detail.

Responsibilities

• Creating an experience for our clients and their pets.
• Collaboration with the clinical team, remote team, and doctors to ensure efficiency throughout the day.
• Greet clients and escort them to the appropriate exam room for their visit.
• Provide exceptional care for clients assigned to you acting as the primary point person.
• Offer refreshments and snacks to ensure clients are comfortable during their visit.
• Engage and communicate with your clients keeping them updated on the status of their pet.
• Update client records to ensure accuracy during check-in/check-out for their visits.
• Responsible for payment processing at the end of the visit.
• Exhibit attentiveness and compassion while working with clients in various emotional states

Skills

Customer service

Interpersonal communication

Team player

Time management

Attention to detail

Education

High School Diploma or equivalent

Tools

Pet care products

Job description

River Oaks Animal Hospital in Myrtle Beach, SC is seeking a Client Advocate to join our front desk team. You will be the primary contact for clients and their pets, creating a welcoming, informative experience from check-in to check-out.

You will collaborate with clinicians and remote staff to maintain smooth daily operations and provide outstanding service. The role emphasizes empathy, clear communication, and a commitment to ethics and integrity while supporting a family-friendly work culture