Veterinary Client Care Specialist — Rehab Team

Resurgence Veterinary Mobility; Tennessee; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Wellness resources

Bonus based on performance

Health insurance

Paid time off

Parental leave

Vision insurance

Paid holidays

Paid sick time

Employee Assistance Program

Job summary

Resurgence Veterinary Mobility in Tennessee seeks a Client Service Representative/Rehabilitation Assistant to support our rehabilitation team and deliver excellent service to clients and their pets.

Expect to greet clients, manage appointments, handle billing inquiries, and assist with treatment modalities as part of a patient-centered team.

We offer competitive benefits, growth opportunities, and a weekday-focused schedule to promote work-life balance for a dedicated veterinary support role.

Qualifications

• At least one year of experience in a customer service or administrative role.
• Strong verbal and written communication skills.
• Excellent multitasking and organizational abilities.
• Proficiency in Microsoft Office; experience with practice management software preferred.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Greet clients and pets by name and provide a welcoming front desk experience.
• Manage schedules, resolve booking conflicts, and confirm appointments.
• Maintain accurate and organized patient records within our practice management software.
• Assist with client inquiries about services, prescriptions, and billing.
• Process payments, prepare invoices, and follow up on overdue accounts.
• Ensure client-facing areas are clean, organized, and well-maintained.
• Collaborate with our rehab team to deliver top-notch patient care.
• Assist with rehabilitation treatment modalities and evaluations.

Skills

Customer service experience

Strong communication

Multitasking & organization

Microsoft Office

Practice management software

Job description

Resurgence Veterinary Mobility in Tennessee seeks a Client Service Representative/Rehabilitation Assistant to support our rehabilitation team and deliver excellent service to clients and their pets.

Expect to greet clients, manage appointments, handle billing inquiries, and assist with treatment modalities as part of a patient-centered team.

We offer competitive benefits, growth opportunities, and a weekday-focused schedule to promote work-life balance for a dedicated veterinary support role.