Veterinary Client Care Representative

Veterinary Medical Center of CNY; Village of East Syracuse (NY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Career Advancement program

Continuing education stipend

Shift differentials for evenings/overn

Job summary

The Veterinary Medical Center of CNY is seeking a Client Care Representative to serve as the first point of contact for pet owners entering our facility. You will deliver compassionate, professional service and help comfort anxious clients while communicating clearly with the care team.

We offer a formal Career Advancement program and yearly continuing education stipend. This role supports work/life harmony in a collaborative, wellness-focused environment with varied shifts and differential

Qualifications

• Prior veterinary experience is not required; excellent communication skills are essential.
• Ability to provide comfort and superb service to anxious pet owners.
• Willingness to participate in a formal career advancement program.

Responsibilities

• Serve as the first point of contact for pet owners calling and entering the facility.
• Provide compassionate, professional client care and effective communication.
• Support the team with wellness initiatives and adapt to role with flexible shifts.

Skills

Communication skills

Empathy

Professionalism

Job description

The Client Care Representatives (CCRs) at the Veterinary Medical Center of CNY are a highly professional, compassionate group who serve as the first point of contact for pet owners calling and entering our facility. Our CCRs are a well-respected, crucial part of the VMC team. They are consistently able to provide comfort and superb service to our anxious pet owners. A formal Career Advancement program is provided for this position, as well as a yearly continuing education stipend. CCRs are encouraged to find a career with the VMC. Our CCRs enjoy the challenges of the position as much as they enjoy the deeply rewarding opportunity to assist those in need.

We provide a supportive, collaborative workplace that prioritizes work/life harmony. We foster both professional and personal development and keep our focus on our team's overall wellness. We're proud of the excellent patient care we provide, and would love to add you to our team!

Prior veterinary experience is not required for this position, but excellent communication skills are absolutely essential.Those individuals with a sincere desire to help pet owners during sometimes difficult circumstances will find a fulfilling career with the VMC.

We are a 24-hour Emergency, Specialty and Critical Care center located in Syracuse, New York. We currently have a large team of full and part time emergency clinicians, as well as board certified specialists in surgery, internal medicine, radiology, critical care, and oncology. We also have a certified veterinary acupuncturist and a physical rehabilitation suite including underwater treadmill, hydrotherapy pool, and exercise room. Learn more about our practice at www.vmccny.com

The VMC offers a competitive compensation & benefits package. Evening, overnight, weekend, and holiday shifts all earn additional compensation differentials. Salary range negotiable for applicants with prior emergency/specialty veterinary experience.