Client Service Representative

Animal Healthcare of Texas, P.C.; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals seeks a Client Service Representative to deliver exceptional service to clients and their pets. You will be the friendly face of the practice, handling greeting, appointment scheduling, payments, product recommendations, and client education.

The role emphasizes courteous communication, accurate record-keeping, and a customer-centric approach to support veterinarians and staff in a fast-paced environment.

Qualifications

• Experience in customer service and front-desk operations.
• Ability to explain fees and process payments clearly.
• Familiarity with veterinary products and services is a plus.

Responsibilities

• Greet visitors, answer phones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls and contact prospective clients.
• Explain fees and process payments.
• Recommend and obtain products and services, including prescriptions.
• Answer questions and educate clients on pet care.
• Manage medical records, charts, reports, and correspondence.

Skills

Customer service

Communication skills

Multitasking

Job description

Client Service Representative We are seeking an experienced Client Service Representative to join our team. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

We are proud to be an Equal Opportunity Employer.

For a complete EEO statement please see our career page at vcacareers.com.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine.

We are a family of hometown animal hospitals determined to positively impact pets, people and our communities.

From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year.

We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow.

Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care.

The future of veterinary medicine is in our hands. Join us.