Veterinary Client Care Representative

Veterinary Medical Center of CNY; New York (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Career Advancement program

Continuing education stipend

Job summary

The Veterinary Medical Center of CNY is seeking friendly Client Care Representatives to be the first point of contact for pet owners. This role emphasizes compassionate communication and professional service in a busy veterinary environment.

A formal Career Advancement program and a yearly continuing education stipend support your growth, with opportunities to join a dedicated team committed to excellent patient care and team wellness.

Qualifications

• Excellent communication skills are essential.
• Friendly, compassionate client service in a veterinary setting.
• Ability to handle difficult conversations with ease.

Responsibilities

• Serve as the first point of contact for pet owners.
• Provide comfort and superb service to anxious clients.
• Support the veterinary team and coordinate information.

Skills

Excellent communication

Compassionate service

Calm under pressure

Job description

The Client Care Representatives (CCRs) at the Veterinary Medical Center of CNY are a highly professional, compassionate group who serve as the first point of contact for pet owners calling and entering our facility. Our CCRs are a well-respected, crucial part of the VMC team. They are consistently able to provide comfort and superb service to our anxious pet owners. A formal Career Advancement program is provided for this position, as well as a yearly continuing education stipend. CCRs are encouraged to find a career with the VMC. Our CCRs enjoy the challenges of the position as much as they enjoy the deeply rewarding opportunity to assist those in need.

We provide a supportive, collaborative workplace that prioritizes work/life harmony. We foster both professional and personal development and keep our focus on our team's overall wellness. We're proud of the excellent patient care we provide, and would love to add you to our team!

Prior veterinary experience is not required for this position, but excellent communication skills are absolutely essential.Those individuals with a sincere desire to help pet owners during sometimes difficult circumstances will find a fulfilling career with the VMC.

We are a 24-hour Emergency, Specialty and Critical Care center located in Syracuse, New York. We currently have a large team of full and part time emergency clinicians, as well as board certified specialists in surgery, internal medicine, radiology, critical care, and oncology. We also have a certified veterinary acupuncturist and a physical rehabilitation suite including underwater treadmill, hydrotherapy pool, and exercise room. Learn more about our practice at www.vmccny.com

The VMC offers a competitive compensation & benefits package. Evening, overnight, weekend, and holiday shifts all earn additional compensation differentials. Salary range negotiable for applicants with prior emergency/specialty veterinary experience.

No phone calls, please.